Technical Writer

W Energy

Website: wenergysoftware.com
Job details:

Associate Technical Writer

Why Join W Energy

W Energy Software is the leading cloud-native ERP platform for the oil and gas industry. We are disrupting the legacy software landscape by providing upstream and midstream companies with a unified, high-performance SaaS solution that manages everything from accounting to complex field operations.

Joining W Energy means being at the forefront of the energy industry's digital transformation. As an Associate Technical Writer, you won't just be documenting features; you will be architecting the knowledge that enables our customers to power the world. We value innovation, transparency, and a relentless focus on customer success, offering you the chance to solve mission-critical problems in an industry that touches every part of global commerce.

Role Overview

As an Associate Technical Writer within the Information Experience and Design Team, you are responsible for creating high-quality documentation and educational materials that directly enhance the user experience of our digital platforms. You will act as a key interface between Product Management, Release Management, Engineering, and QA to ensure documentation is entrenched in the Software Development Life Cycle (SDLC). This role requires a proactive professional who can analyze complex features, support team initiatives, and align content delivery with a fast-paced release cadence.

Key Responsibilities

Technical Documentation & Content Development

• End-to-End Documentation: Autonomously produce, review, and maintain in-depth technical documents, including software/systems engineering guides, system operations, user manuals, integration guides, and API developer documentation (REST/.NET).
• Quality & Standards: Ensure all documentation meets applicable quality standards and is tailored specifically for its intended audience through peer editing and adherence to style guides.
• Complex Requests: Create documentation and collaterals for complex technical requests, ensuring high-quality product releases.
• Information Modelling: Contribute to writing styles, standards, and information modelling concepts to maintain a consistent voice across the W portfolio.

Information Architecture & Operations

• IA Management: Assist the Information Experience and Design Team in creating and maintaining the information architecture and master data for the documentation ecosystem.
• Process Improvement: Organize best-practice sharing and implement new processes, formats, and guidelines to optimize the Document Development Life Cycle (DDLC).
• Estimation: Produce and review time estimates for technical documentation tasks to support overall project cost estimation.
• Single Point of Contact (SPOC): Act as a point of contact for internal teams regarding documentation requests, evaluating needs, and dispatching work effectively.

Product Analysis & Training

• Feature Assessment: Assess, analyze, and challenge product features during development to ensure logic is documented accurately.
• Training Delivery: Evaluate training needs, produce high-quality training materials, and conduct technical product training sessions for internal teams and customers.
• Issue Resolution: Support the local team by investigating and resolving complex, non-standard technical documentation issues.

Qualifications & Skill Requirements

• Experience: A minimum of 3 to 4 years of experience as a Technical Writer producing technical product documents for software.
• Education: At minimum, an associate’s degree (Bachelor’s preferred) in English, Technical Writing, Journalism, Engineering, or Computer Science.
• AI & Semantic Engineering: Proficiency in leveraging AI and Agentic workflows to architect taxonomies, ontologies, and technical dictionaries, alongside experience in utilizing AI for automated content generation and editorial optimization.
• Technical Stack: Proficiency with Confluence/JIRA, Git & GitHub, HTML, CSS, and JavaScript.
• Methodology: Thorough understanding of the Document Development Life Cycle (DDLC) and its integration within the SDLC and Agile frameworks.
• Analytical Skills: Strong ability to operate in a fast-paced environment with evolving requirements and perform technical interviews to draw out relevant information.

Preferred Qualifications

• SaaS Experience: Prior experience working within a Software-as-a-Service (SaaS) environment.
• API Expertise: Familiarity with creating developer-facing documentation for REST or .NET APIs.
• Global Collaboration: Experience working in cross-functional, cross-geography product and content development setups.
• Advanced Structuring: Proven ability to organize and structure complex installation and configuration guides for high-end systems.

What We Offer

• High-Impact Work: The opportunity to work on mission-critical, high-impact systems used by leading energy customers globally.
• Innovative Culture: A collaborative and innovative work environment that encourages bold ideas and provides clear paths for professional growth.
• Competitive Package: A competitive compensation and comprehensive benefits package.
• Continuous Learning: Robust learning opportunities across multiple modern technology stacks and domain-specific knowledge in the oil and gas sector.

Click on Apply to know more.