TransUnion
Website:
transunion.com
Job details:
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What We'll Bring
- Develop, maintain, and deliver high-quality technical documentation for product releases, including:
User guides
Administration guides
API and developer documentation
Release notes
Troubleshooting and knowledge base content
- Own documentation deliverables for assigned features from planning through release.
- Work closely with Engineering, Product Management, Support, and UX teams to gather technical information and produce accurate, user-focused content.
- Review and improve existing documentation for consistency, usability, and reuse.
- Apply structured authoring and content reuse best practices.
What You'll Bring
Content Strategy and User Enablement
- Contribute to improving documentation experience and content discoverability.
- Create and maintain e-learning modules, tutorials, guided learning assets, and other user enablement materials.
- Support product onboarding and customer education through digital learning content.
Collaboration and Process Improvement
- Participate in Agile development cycles and represent documentation in feature planning.
- Drive documentation reviews and ensure alignment with quality standards and style guidelines.
- Contribute ideas for process improvements, documentation innovation, and content operations efficiency.
- Mentor junior writers when needed and support peer reviews.
Impact You'll Make
- Exposure to cloud or PaaS technologies.
- Knowledge of Instructional Design principles is highly desirable.
- Experience with e-learning authoring tools such as Captivate, Articulate, or similar tools is a plus.
- Exposure to AI-assisted documentation or content automation initiatives is an added advantage.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Analyst, Applications Development
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