Technical Support Specialist (SaaS)

Tap Growth ai

Location: Bengaluru, Karnataka, India
Job type: Full-time

Required skills

JSON
SaaS
technical support
ticketing

About the role

Website:
Job details:

🌟 We're Hiring: Technical Support Specialist (SaaS)! 🌟

We’re looking for a smart, customer-focused Technical Support Specialist who can help our clients get the most out of our recruitment platform.

You’ll be the first line of support for our clients using our product—handling queries, troubleshooting issues, and ensuring a smooth user experience across the platform.

📍 Location: Bengaluru, India
⏰ Work Mode: Work From Office
💼 Role: Technical Support Specialist (SaaS)

What You'll Do:

Provide support to customers via chat and voice channels.
Handle and manage issues through a ticketing system, ensuring timely resolution and updates.
Troubleshoot product-related issues, including workflows, integrations, and data inconsistencies.
Understand and analyze problems using basic technical concepts (APIs, JSON, system behavior)
Escalate complex problems to engineering with clear and structured context.
Monitor recurring issues and proactively suggest improvements

Contribute to FAQs, help docs, and knowledge base to reduce repetitive queries

What We're Looking For:
✅ Minimum 1 year of experience in technical support/customer support (SaaS preferred)
✅ Basic understanding of APIs, JSON, and how web applications work
✅ Comfortable handling multiple tickets and prioritizing effectively
✅ Strong communication skills—able to explain technical issues in a simple, clear way
✅ Strong analytical and problem-solving skills
✅ A proactive mindset—someone who looks for patterns, not just fixes tickets

Ready to take your career to the next level? 🚀 Apply now and be part of our journey!

Click on Apply to know more.

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