Website:
nexular.com
Job details:
Company Description Nexular is building the technology backbone for connected light electric vehicles in rapidly growing markets. The company delivers an ultra-affordable, European-quality IoT tracker manufactured in India, integrated natively with vehicles and supported by an AI-powered cloud fleet management platform. This solution enables OEMs and partners to implement scalable, future-proof connected mobility and leasing-based distribution models, especially for 2- and 3-wheeler EVs in South-East Asia and Africa. By embedding Nexular’s technology, customers gain advanced asset control, intelligent financing capabilities, OTA update functionality, and improved operational efficiency. Nexular’s mission is to help OEMs unlock new market access and accelerate EV adoption across emerging regions.
Role Description The Technical Support Specialist is a full-time, on-site role based in Bengaluru. This role involves providing technical and customer support for Nexular’s IoT trackers, connected vehicle integrations, and cloud fleet management platform. Day-to-day responsibilities include handling support tickets, diagnosing and troubleshooting hardware and software issues, guiding customers through configurations, and escalating complex cases to engineering teams when needed. The specialist will communicate with OEMs, fleet operators, and internal stakeholders to resolve issues promptly, maintain high customer satisfaction, and document solutions and best practices. The role also includes contributing to support knowledge bases, gathering feedback to improve products, and assisting with onboarding and training materials for customers and partners.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and cloud-based systems.
- Candidates should possess solid Analytical Skills to interpret logs, diagnose issues, and identify root causes.
- Familiarity with IoT devices, networking fundamentals, and cloud platforms is highly beneficial.
- Ability to work collaboratively with product, engineering, and operations teams in a fast-paced environment.
- Prior experience in technical support for SaaS, mobility, or telematics products is an advantage.
- Relevant diploma or degree in engineering, computer science, information technology, or a related field preferred.
- 2-4 years of experience.
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