Cyces Innovation Labs LLP
Website:
cyces.co
Job details:
Company Description:
Cyces Innovation Labs LLP is a tech firm based in Chennai, focused on engineering and product thinking. With a track record of serving over 100+ clients worldwide, we deliver impactful results through our full-suite product development services. Our team comprises skilled engineers, designers, and thinkers dedicated to creating exceptional solutions for startups, enterprises, and governmental bodies
Freshers can also apply
Responsibilities
- Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.
- Monitor system performance, application health, and error logs to proactively identify and address issues.
- Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.
- Document support workflows, known issues, and standard operating procedures for troubleshooting.
- Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.
- Support system configuration, access control, and user provisioning processes.
- Participate in on-call rotations for after-hours or weekend support as required.
Requirements
- 0 - 2 years of experience in a technical support role.
- Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)
- Knowledge of databases (MySQL, PostgreSQL, MongoDB) and the ability to perform basic queries for troubleshooting.
- Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
- Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills to interact with internal stakeholders and external customers.
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