CareerXperts Consulting
Website:
careerxperts.com
Job details:
This role sits where product meets reality. You’ll handle issues when things don’t work as expected—and more importantly, ensure they don’t repeat. It’s not just about responding to tickets, but about solving problems with clarity, speed, and accountability.
Key Responsibilities
- Provide technical support to customers via email, chat, and calls
- Diagnose, troubleshoot, and resolve product or system-related issues
- Reproduce issues, identify root causes, and escalate when required
- Work closely with engineering and product teams to resolve complex problems
- Maintain clear documentation of issues, resolutions, and recurring patterns
- Ensure timely response and resolution within defined SLAs
- Guide users through product features, configurations, and best practices
- Identify trends in support queries and suggest product or process improvements
Required Skills & Experience
- 2–5+ years of experience in technical support or similar roles
- Strong troubleshooting and problem-solving skills
- Basic understanding of systems, networks, and software applications
- Familiarity with ticketing tools (Zendesk, Freshdesk, Jira, etc.)
- Strong communication skills—ability to explain technical issues simply
- Ability to handle multiple issues simultaneously in a fast-paced environment
Click on Apply to know more.