Technical Support Specialist
BIZCOMPASS®
- Location
- Surat, Gujarat, India
- Job type
- Full-time
About the role
BIZCOMPASS®
Website:
bizcompass.in
Job details:
ROLES AND RESPONSIBILITIES:
- Address user tickets regarding hardware, software and networking
- Maintain the Asset Tracking system.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Setup devices and assets for new joinees.
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customise desktop applications to meet user needs
- Direct unresolved issues to the next level of support personnel
- Follow up with Clients/Partners users to ensure their systems are functional
- Help create technical documentation and manuals
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritise and manage several open issues.
- Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
- Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
- Coordinating and Implementing of Monthly Patching of all Devices using Jumpcloud
- Ability to speak to a non-technical audience about technical problems.
- Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.
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