Wilyer
Website:
wilyer.com
Job details:
Job Summary
We are looking for a technically skilled and customer-focused professional to provide technical support, conduct product demonstrations for clients, and deliver training to end users and internal teams.
Key Responsibilities
Technical Support
- Respond to customer queries via phone, email, or chat
- Diagnose and troubleshoot software, hardware, and network issues
- Escalate unresolved issues to appropriate internal teams
- Maintain records of customer interactions and technical issues
- Follow up with customers to ensure issues are fully resolved
Client Demo
- Conduct product/software demonstrations for new and existing clients
- Understand client requirements and tailor demos accordingly
- Highlight key features and benefits of the product
- Address client queries and objections during the demo
- Coordinate with the sales team for pre and post demo follow-ups
Training
- Deliver onboarding and product training to new clients and internal staff
- Prepare training materials, manuals, and presentations
- Conduct online and offline training sessions
- Assess training effectiveness and gather feedback
- Keep training content updated as per product changes
Required Skills
- Strong communication and presentation skills
- Good knowledge of computer systems and software
- Experience with ticketing tools like Jira, Freshdesk, or Zendesk
- Ability to simplify technical concepts for non-technical audiences
- Patient, proactive, and client-friendly attitude
Qualifications
- 1–3 years of experience in technical support or training role
Click on Apply to know more.