Sharp Minds Cloud Tech Private Limited
Website:
sharpmindscloudtech.com
Job details:
🚀 We’re Hiring: Technical Support & Quality Control (QC) Engineer (On-site – Goa)
At Sharp Minds Cloud Tech Pvt Ltd, we are building MSME Sales Booster — a powerful ERP & CRM platform designed for manufacturing companies to manage Sales, Purchase, Production, Inventory, HR, and Finance in one system.
As we scale, we’re looking for someone who can own both customer support and product quality — someone who understands problems deeply and ensures the product works flawlessly in real-world scenarios.
🎯 About the Role
This is a hybrid role combining:
- 🛠️ Customer Support
- 🧪 Product Quality Control (QC)
- 🔍 Basic Technical Debugging
You will act as a bridge between customers and the product team, ensuring both smooth user experience and high product quality.
🛠️ Key Responsibilities🧩 Customer Support
- Assist customers via calls, WhatsApp, and email
- Understand business workflows and guide users effectively
- Troubleshoot issues and provide clear resolutions
- Identify whether issues are user-related or system-related
🧪 Quality Control (QC)
- Test new features before release
- Validate complete workflows (Sales → Purchase → Production → Inventory)
- Check calculations, edge cases, and real-world scenarios
- Report bugs with clear steps and expected vs actual results
🔍 Technical Debugging (Basic)
- Understand API responses and logs
- Work with developers to reproduce issues
- Verify fixes before release
🧠 Who We’re Looking For
- Strong logical thinking and problem-solving ability
- Excellent communication skills (English + Hindi)
- High attention to detail
- Someone who takes ownership and does not ignore issues
💡 Bonus Skills
- Exposure to ERP / CRM systems
- Understanding of manufacturing workflows
- Basic knowledge of APIs, JSON, or tools like Postman
📍 Location
On-site – Goa (Panaji / nearby)
🌱 Why Join Us?
- Work on a real product used by manufacturing companies
- Gain exposure to end-to-end business workflows
- Be part of a fast-growing SaaS product company
- Opportunity to grow into roles like:
- Product Manager
- Implementation Consultant
- Operations Lead
📩 How to Apply
Send your resume to:
📧 info@smcloudtech.com
Subject: Application – Technical Support & QC Engineer
🔥 Final Note
This is not just a support role.
We are looking for someone who thinks:
👉 “If I were the customer, would I be satisfied with this product?”
Click on Apply to know more.