BruntWork
Website:
bruntworkcareers.co
Job details:
Job Overview:
Our client is seeking a Technical Support & QA Analyst to support the quality, stability, and usability of their software applications. This role is responsible for executing quality assurance activities across the software development lifecycle while also handling Tier 1 support responsibilities such as ticket intake, basic troubleshooting, password resets, documentation, and escalation. The majority of this role focuses on quality assurance and testing, with additional responsibility for managing basic support requests and ensuring tickets are properly documented, triaged, and routed.
Schedule: Monday - Friday, 4:00 PM - 2:00 AM EST; Full-time, 40 work hours per week
Note: Training for the first 2 weeks will be held from 8:00 AM to 5:00 PM
Responsibilities:
Quality Assurance and Testing
- Read and understand business requirements, scope documents, user stories, and technical specifications.
- Create, maintain, and execute test cases, test scenarios, and test checklists.
- Perform manual testing for new features, enhancements, bug fixes, and regression coverage.
- Document test results clearly and thoroughly.
- Identify, reproduce, document, and track software defects.
- Work closely with developers, analysts, and project teams to verify expected application behavior.
- Participate in testing throughout the software development lifecycle.
- Assist with developing reusable QA documentation and support handoff materials.
- Help validate that delivered solutions meet business and functional requirements.
- Support ongoing improvements to QA processes, standards, and test coverage.
Tier 1 IT / Product Support
- Review incoming support tickets for completeness, accuracy, and required troubleshooting details.
- Handle Tier 1 support tasks such as password resets, basic access issues, routine troubleshooting, and general user assistance.
- Triage tickets and escalate more complex issues to the appropriate internal team.
- Communicate clearly and professionally with users and internal stakeholders regarding ticket status and next steps.
- Document troubleshooting steps, resolutions, and recurring issues for internal knowledge sharing.
- Identify repeat issues, patterns, and gaps in ticket quality or product usability.
- Ensure tickets are processed consistently according to established project or product requirements.
- Support creation and maintenance of support documentation, user-facing instructions, and internal process notes.
Requirements:
- 1 to 3 years of experience in software QA, technical support, help desk, or a related role.
- Basic understanding of software testing principles and defect tracking.
- Experience with manual testing and documenting test results.
- Exposure to support ticket workflows and issue escalation practices.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to learn new applications quickly and work independently.
- Ability to manage multiple priorities with minimal supervision.
- Strong problem-solving and analytical skills.
- Comfortable working with evolving software in a fast-paced environment.
Preferred Qualifications:
- Experience with test automation tools such as Selenium, Cucumber, TestComplete, Katalon Studio, or similar.
- Experience with project management or defect tracking tools.
- Familiarity with Agile and/or Waterfall environments.
- Exposure to application support, SaaS support, or custom software environments.
- Knowledge of support documentation, release notes, or user guides.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note:
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
Important Disclaimer:
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.
Click on Apply to know more.