SourcingXPress
Website:
sourcingxpress.com
Job details:
Company: Tenarai
Website: Visit Website
LinkedIn: Visit LinkedIn
Business Type: Enterprise
Company Type: Product & Service
Business Model: B2B
Funding Stage: Series A
Industry: Information Technology
Salary Range: ₹ 23-25 Lacs PA
Job Description
We are seeking an experienced
CPQ Technical Support Manager responsible for ensuring the
stability, availability, and operational excellence of CPQ platforms. This role focuses on
production support, incident management, SLA adherence, stakeholder communication, and continuous service improvement, ensuring uninterrupted business operations across pricing and quoting systems.
Key Responsibilities
Primary Focus
- Reliability & Support Operations
- Incident, Problem & Change Management
- Business Continuity for Revenue-Critical CPQ Systems
Support & Operations Leadership
- Own technical production support for CPQ applications
- Ensure adherence to SLA, SLO, MTTR, and availability targets
- Lead Major Incident Management (MIM) for CPQ outages and revenue-impacting issues
- Drive thorough root cause analysis (RCA) and preventive actions
CPQ Domain Ownership
- Support CPQ flows
- Ensure pricing accuracy, data consistency, and transaction integrity
Team & Process Management
- Manage on-call rotations and support capacity planning
- Define and maintain runbooks, SOPs, and escalation models
- Track and report operational KPIs and trends to leadership
Stakeholder Engagement
- Act as the primary escalation and communication point during CPQ production incidents
- Partner with Sales Ops, Product, and Engineering on release readiness and risk assessment
Technical Oversight
- Provide guidance across production issues involving:
- AWS infrastructure
- GoLang services
- PostgreSQL databases
- React-based UI applications
- Promote best practices for system reliability and supportability
Success Metrics
- SLA & availability compliance
- Reduced incident recurrence and MTTR
- Improved operational maturity and predictability
Click on Apply to know more.