Technical Support Manager

Executive Ship Management

Website: executiveship.com
Job details:
Company Description

Executive Ship Management (ESM), part of the Executive Group of Companies headquartered in Singapore, is a trusted partner for leading ship owners and industry leaders globally. Known for its uncompromising quality and professionalism, ESM operates a world-class maritime training institute, Samundra Institute of Maritime Studies (SIMS), ensuring the highest standards for crew recruitment and training. ESM leverages cutting-edge technology, including fleet management software and innovative training platforms, to optimize ship and shore staff performance. With a global network that includes offices in Houston, Rotterdam, Tokyo, and India, ESM is committed to enhancing safety, security, and sustainable practices in ship management. At the core of its operations is a commitment to creating value, fostering a culture of quality, and strengthening partnerships.

Role Description

This is a full-time on-site role for a Technical Support Manager based in Mumbai. The Technical Support Manager will be responsible for overseeing technical support operations, ensuring a high standard of customer service, and implementing solutions to address and resolve technical challenges. Key duties include managing technical support teams, handling customer inquiries, troubleshooting complex technical issues, and maintaining relationships with stakeholders to ensure customer satisfaction. The role requires liaison between onshore and offshore teams to maintain operational continuity and service excellence.

Qualifications

• Technical Support and Troubleshooting skills to identify, resolve, and prevent technical issues effectively.
• Customer Service, Customer Support, and Customer Satisfaction skills to manage relationships and ensure client needs are met.
• Leadership and team management abilities to guide and support technical support staff effectively.
• Strong communication and interpersonal skills to interact with teams, clients, and stakeholders across diverse locations.
• Experience in the maritime industry or knowledge of ship management and operations will be an added advantage.
• Bachelor’s degree in Engineering, Information Technology, or a related field is preferred.

Click on Apply to know more.