Technical Support - Japanese Speaker - Relocation to Malaysia
HCLTech
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- BGP
- database
- IP networking
- OSPF
- technical support
About the role
HCLTech
Website:
hcltech.com
Job details:
Role and Responsibilities:
- Provide phone/email consultation to independently debug product problems reported by customer.
- Provides support on a worldwide basis. (Customers from Japan)
- Provide technical support to customers for technologies, products, and/or solutions.
- Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
- You will simulate technical problems in lab environment.
- You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to technical perfection and expertise.
- You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
- Language Proficiency: Native or near-native proficiency in Japanese (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required.
- Education: Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering.
- Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
- Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
- Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast
- Fluency in English. Excellent written and verbal skills is required to be successful in this role.
- Team player. Ability to work in collaborative way to achieve end results.
- Previous experience in Support Role will be added advantage.
- Good to have networking knowledge (CCNA, CCNP)
- Relocate to Kuala Lumpur, Malaysia
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