Quicket Solutions, Inc
Website:
quicketsolutions.com
Job details:
Company Description Quicket Solutions, Inc. provides a flexible cloud-native workflow automation platform that supports courts, law enforcement, finance, code enforcement, parking, and other mission-critical government operations. The platform offers highly configurable capabilities including case management, eFiling, form automation with eSignature, eCitations and mobile reporting, and automated text and email notifications. Quicket has been recognized as a 2026 “GovTech 100 Company” by Government Technology Magazine, highlighting its impact in the public sector technology space. The company has also been listed among the “100 Best Places to Work” by Built In and was selected by Amazon Web Services as the winner of the “City on a Cloud Innovation Challenge” at the New York Technology Forum, reflecting a strong culture of innovation and employee experience.
Role Description This is a full-time, on-site Technical Support Help Desk role based in Gurugram. The team member will handle inbound support requests from government and enterprise users, diagnose technical issues, and provide clear, timely resolutions via phone, email, and ticketing systems. Responsibilities include documenting incidents, escalating complex problems to appropriate technical teams, tracking case progress, and ensuring accurate updates in the support system. The role involves working closely with customers to understand their workflow and configuration, guiding them through platform features, and providing best-practice recommendations. The individual will also contribute to knowledge base articles, support documentation, and continuous improvement of help desk processes to enhance customer satisfaction.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills for cloud-based software platforms.
- Candidates should possess excellent Customer Support and Customer Satisfaction skills to manage user expectations and build trust.
- Candidates should possess solid Analytical Skills to investigate issues, interpret logs, and identify root causes.
- Relevant experience with help desk or service desk tools, ticketing systems, and remote support solutions.
- Strong verbal and written communication skills in English, with the ability to explain technical concepts in clear, accessible language.
- Ability to work on-site in Gurugram, collaborate within a cross-functional team, and manage multiple support requests simultaneously.
- Understanding of cloud technologies, SaaS platforms, and basic networking concepts; experience in govtech or enterprise software is a plus.
- Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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