Technical Support Executive

Mtalkz

Location: Noida, Uttar Pradesh, India
Job type: Full-time

Required skills

communication skills
technical support

About the role

Mtalkz

Website: mtalkz.com
Job details:
Job Summary

We are looking for enthusiastic freshers and interns to join our Technical Support team. This role offers hands-on experience in customer support, telecom platforms, and basic troubleshooting.

Key Responsibilities

Assist in customer account setup and onboarding
Provide support for basic customer queries and issues via email, chat, or calls
Monitor applications and identify/report technical issues
Perform basic troubleshooting and escalate complex issues to senior team members
Maintain accurate records of customer interactions and tickets
Follow internal processes and ensure proper documentation
Coordinate with internal teams for issue resolution

Eligibility

Diploma / Graduate / B.Tech / BCA / B.Sc (CS/IT/Telecom or related field)
Freshers / Interns can apply

Skills Required

Good communication skills
Basic technical understanding
Willingness to learn
Problem-solving attitude

Click on Apply to know more.

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