Website:
innoknowvex.in
Job details:
Company Description Innoknowvex is an education technology company focused on redesigning how learning is created, experienced, and applied in a rapidly changing world. The organization blends technology, insight-driven learning, and adaptive frameworks to help individuals and teams think beyond conventional pathways. Innoknowvex emphasizes clarity, deep problem-solving, and future-ready capabilities over traditional, surface-level credentials. Its solutions are designed to turn understanding into meaningful progress, enabling people to move from ideas to influence and from learning to leadership. Innoknowvex is for learners who want to shape what comes next, not just absorb what already exists.
Role Description This is a full-time, on-site Technical Support Executive role based in Bengaluru. The Technical Support Executive will handle day-to-day technical support activities, including diagnosing and resolving user issues related to Innoknowvex’s platforms and tools. Responsibilities include responding to customer queries via phone, email, or chat, providing clear guidance on product features, and escalating complex issues to relevant teams when needed. The role involves monitoring system performance, documenting recurring problems, and contributing to FAQs and support documentation to improve user experience. The Technical Support Executive will collaborate closely with product, engineering, and customer success teams to ensure smooth operations and high-quality support for learners and institutional partners.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, investigate, and resolve software and platform-related issues efficiently.
- Candidates should possess effective Customer Support and Customer Service skills to communicate clearly, manage expectations, and provide a positive experience for diverse users.
- Candidates should possess solid Analytical Skills to interpret user reports, identify patterns, and suggest improvements to support processes and product features.
- Candidates should possess good verbal and written communication skills to explain technical concepts in accessible language and create clear documentation.
- Candidates should possess familiarity with ticketing or CRM systems, basic networking or system knowledge, and the ability to work collaboratively with cross-functional teams.
- Relevant experience in technical or customer support roles, preferably in SaaS or education technology environments, is beneficial.
- A diploma or degree in engineering, information technology, computer science, or a related field is preferred, along with a willingness to continuously learn new tools and technologies.
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