Website:
uniprotech.co.in
Job details:
🚀 Hiring: Technical Support Executive | Chennai
We are looking for a proactive and customer-focused Technical Support Executive to join our growing support team. This role is ideal for candidates who are passionate about customer service, technical troubleshooting, and operational coordination in a fast-paced software environment.
🔹 Key Responsibilities:
• Oversee day-to-day technical support operations
• Act as the primary point of contact for technical escalations
• Track and manage team SLAs, workflows, and support activities
• Assign and monitor ARC collection responsibilities
• Provide technical support to internal and external customers
• Coordinate escalated issues with L3 teams and product managers
• Manage and report all incoming support inquiries effectively
• Assist in onboarding and training new support team members
• Conduct webinars and knowledge transfer (KT) sessions
• Support UAT and operational delivery for new product/features
• Ensure customer issues are resolved professionally and within timelines
• Prepare and maintain support documentation and knowledge materials
• Share regular updates with customers regarding issue status and resolutions
• Implement preventive actions to minimize recurring support issues
• Continuously improve support workflows and customer experience
• Create customer self-service support materials and guides
• Analyze Bitrix24 case trends to identify recurring issues and improvement opportunities
🔹 Qualifications:
• Bachelor’s Degree in IT / Computer Science (Mandatory)
• SQL Certification or SQL course completion preferred
🔹 Skills Required:
• Strong communication and customer handling skills
• Good analytical and problem-solving abilities
• Familiarity with CRM and customer support tools
• Basic SQL knowledge preferred
• Ability to work collaboratively in a team environment
🔹 Experience:
• 0–1 Year in IT Customer Support
• Experience in POS Software Support will be an added advantage
📍 Location: Chennai
📧 Interested candidates can share their resumes to: careers@uniprotech.co.in
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