Technical Support Engineer (L2)- MGMT

Check Point Software

Website: checkpoint.com
Job details:
Why Join Us?

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point’s leading TAC team and take your career one step ahead!

About The Role

As an L2 TAC Engineer, you will handle complex customer issues, provide in-depth troubleshooting, and act as a technical bridge between customers and advanced engineering teams.

Key Responsibilities

Key Responsibilities

• Troubleshoot medium to high-complexity issues across Check Point products.
• Analyze logs, debug traffic flows, and identify root causes.
• Provide advanced configuration and optimization recommendations.
• Manage escalations from L1 and mentor junior engineers.
• Drive cases to resolution while ensuring SLA compliance.
• Collaborate with R&D, QA, and Product teams on defect analysis.
• Contribute to internal knowledge articles and best practices.
  
  

Qualifications

Strong hands-on experience with:

• Check Point Security Gateways & Management.
• SQL Database knowledge is recommended.
• Experience to handle Linux servers and Windows machine.
• VPN (Site-to-Site, Remote Access),NAT, routing, policy troubleshooting
• Solid understanding of TCP/IP, packet flow, and traffic inspection Linux systems and command-line tools
• Ability to independently own and resolve cases.
• Excellent written and verbal communication skills.

• Good to Have:
• Check Point CCSA / CCSE certification.
• Experience with cloud environments (AWS, Azure, GCP).
• Knowledge of IPS, Threat Prevention, and SSL Inspection.

Click on Apply to know more.