Technical Support Engineer (IT)
Hashtag Infosystem
- Location
- Surat, Gujarat, India
- Job type
- Full-time
Required skills
- Active Directory
- communication skills
- macOS
- technical support
About the role
Hashtag Infosystem
Website:
hashtaginfosystem.com
Job details:
Responsibilities
- Troubleshoot Windows/macOS, Microsoft 365 and core IT systems.
- Configure and deploy high-performance hardware for engineering teams.
- Manage network connectivity, VPNs, and Active Directory access.
- Resolve user tickets efficiently to minimise technical downtime.
- Maintain IT-related records (assets, inventory, user access, and software licences).
- Coordinate IT requests and escalate issues to the technical team.
- Assist in basic troubleshooting (password resets, email setup, hardware checks).
- Track IT support tickets and ensure timely follow-ups.
Requirements
- English communication skills are compulsory.
- Experience: A minimum of 5 years in an IT technical support/helpdesk role.
- Minimum 5 years of IT support or helpdesk experience in the tech sector.
- Degree in IT, computer science, or equivalent certifications.
- Deep knowledge of OS deployment, hardware, and remote support tools.
This job was posted by Hashtag Infosystem from Hashtag Infosystem.
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