CareerXperts Consulting
Website:
careerxperts.com
Job details:
About the job
We're seeking a passionate Technical Support Engineer (TSE) to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value. Join a well-funded US cybersecurity startup in a high-visibility hybrid role based in Bengaluru and make a real impact!
What You’ll Do
- Support customers and partners on product configuration, performance, and troubleshooting
- Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
- Maintain high levels of customer satisfaction and engagement
- Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
- Contribute to technical documentation, knowledge base, and troubleshooting guides
- Collaborate with cross-functional teams to deliver the best customer experience possible
- Serve as the voice of the customer internally by sharing insights and feedback
What We’re Looking For
- 3+ years of experience in a technical support or customer-facing engineering role
- Background in B2B SaaS and strong knowledge of network and security concepts
- Deep expertise in switches, routers, and networking fundamentals
- Certifications preferred: CCNA, JNCIE, or higher
- Working knowledge of Linux, VMware ESXi, and firewalls
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
- Empathetic communicator with a passion for customer success
- Able to manage multiple issues and tasks in a fast-paced environment
Why You'll Love This Role · Be part of a company at the forefront of cybersecurity and network visibility · Work remotely with a talented, collaborative global team · Direct impact on customer success and product growth · Fast-paced startup environment with room to grow and innovate
Write to rekha.cxc@careerxperts.com to get connected!
Click on Apply to know more.