Website:
u2opia.com
Job details:
Job Summary
We are looking for a highly skilled L2 Operations Engineer with strong experience in Telecom VAS, Master Aggregator platforms, and Direct Carrier Billing (DCB). This role is responsible for ensuring high availability, SLA adherence and reliability of revenue-critical telecom platforms across global markets.
The role requires deep technical expertise, customer-facing interaction and strong process ownership, acting as a key bridge between operations, engineering, and business teams.
Key Responsibilities
Production Support & Operations
- Provide Level 2 application Operations
- Ensure service uptime, SLA adherence and high availability of production systems.
- Monitor application performance, system health and transaction flows, and take proactive actions.
- Perform capacity planning and redundancy management for critical systems.
- Handle major incidents and escalations from L1 teams and customers.
- Perform detailed Root Cause Analysis (RCA) and implement preventive fixes.
- Work closely with L3/Engineering teams for complex issue resolution.
- Work on CP on boarding/ and CP management of Master Aggregator and Direct Carrier Billing (DCB) platforms, ensuring seamless billing and transaction processing.
- Handle end-to-end service integrations with CPs and Telecom operators.
- Monitor revenue-impacting flows, charging accuracy and transaction success rates.
- Execute application deployments, patches and release upgrades on production systems.
- Follow ITIL processes (Incident, Change, Problem, Release Management).
- Act as technical SPOC for customers and global stakeholders.
- Provide incident updates, RCA reports and service improvement plans.
- Collaborate with business, product and engineering teams for requirement gathering and delivery.
- Publish MIS reports, dashboards and performance insights.
Required Skills & Experience
Technical Skills (Must Have)
• Strong experience on Linux
• Database knowledge: MySQL / Oracle
• Scripting: Shell / Python (automation)
Technical Skills
- Monitoring: AWS CloudWatch / similar tools
- CI/CD: Jenkins (job monitoring, troubleshooting)
- Containerization: Docker (basic operations & monitoring)
- Experience with Wireshark / TCP dump analysis
- Networking fundamentals (protocols, troubleshooting)
Good to Have
- Strong customer communication & stakeholder management
- Ability to work in 24x7 high-pressure environments
- Excellent analytical and troubleshooting skills
- Strong ownership mindset and accountability
- Ability to collaborate with cross-functional and global teams
Click on Apply to know more.