Tech Hire Solutions
Website:
techhiresolutions.in
Job details:
Position: Technical Support Executive
Location: Bavdhan, Pune
Experience: 1–3 Years
Salary: Up to ₹7 LPA
Role Description
We are looking for a Technical Support Executive (1-3 years experience) for one of our clients based in Pune, Maharashtra. The Technical Support Engineer will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.
Requirements
• 1-3 years of experience in Technical Support, Deployment, Solution Delivery, or similar technical roles.
• Excellent written and verbal communication skills.
• Experience supporting international customers and technicians.
• Strong troubleshooting and analytical skills.
• Working knowledge of IP networking concepts, including DHCP, DNS, VLANs, subnetting, switches, and firewalls.
• Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools.
• Ability to understand and troubleshoot software, hardware, network, and connectivity issues.
• Experience working with ticketing systems, knowledge bases, and documentation platforms such as Confluence.
• Experience working against defined SLAs and operational targets.
• Experience with Linux.
• Willingness to work in rotational shifts.
Responsibilities
• Provide technical support to international customers through voice, chat, tickets, email, and remote sessions.
• Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues.
• Guide overseas field technicians during installations, deployments, and system onboarding activities.
• Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks.
• Validate device, camera, and system configurations against customer requirements.
• Conduct deployment audits, QA reviews, and installation validations.
• Own incidents from identification through resolution, including timely escalation when required.
• Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes.
• Follow client-specific playbooks, standard operating procedures, and knowledge base articles.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
Interested candidates can share their resumes on the link below:
https://forms.gle/PJZxyb1bxHkMPLdP7
OR
Email: hr@techhiresolutions.in
Click on Apply to know more.