Technical Support Engineer

SyntecGroup

Website: syntecclub.com
Job details:

Company Description

Syntec India specializes in providing innovative solutions in Machine Tools, Robotics, Automation, and Smart Manufacturing. Known for driving innovation in industrial automation, Syntec India supports various industries by delivering advanced and reliable technologies. With a focus on precision and efficiency, we empower our clients to optimize their manufacturing processes. As a trusted partner, Syntec India is committed to fostering growth and modernization in the manufacturing sector in India.

Role Description

This is a full-time, on-site role for a Technical Support Engineer located in Coimbatore. The role involves providing hands-on technical support, diagnosing and resolving technical issues, and delivering exceptional customer service. Daily responsibilities include troubleshooting hardware and software problems, assisting clients with product functionality, and offering guidance to help improve operational performance. The position requires a proactive individual committed to problem-solving and maintaining open communication with cross-functional teams.

Qualifications

• Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical problems effectively
• Strong Analytical Skills to assess complex issues and implement suitable solutions
• Customer Support and Customer Service experience to provide effective and professional client interactions
• Excellent communication skills and the ability to explain technical concepts in clear, simple terms
• Familiarity with industrial automation, robotics, or manufacturing technologies is a plus
• Bachelor's degree in Engineering, Information Technology, or a related field, or equivalent work experience
• Flexibility to work on-site and adapt to technical challenges as they arise

Click on Apply to know more.