Software House World
Website:
softwarehouseworld.com
Job details:
Company Description
Software House World is a 5-star certified partner of Tally Solutions since 2013, delivering top-notch customization, implementation, and support services to over 10,000 customers. We specialize in providing software solutions, IT consultancy, and services tailored to diverse industries, including Manufacturing, Real Estate, Education, Pharmaceuticals, and Government. With a strong reputation for excellence, we empower businesses with reliable and innovative solutions to meet their unique operational needs.
Technical Support Engineer / Service Desk Engineer
Location: Agra
Experience Required: 2–3 Years
Joining: Immediate Joiner Preferred
About the Role
We are looking for a proactive and customer-focused Technical Support Engineer / Service Desk Engineer to join our team. The candidate will be responsible for providing technical assistance, resolving IT-related issues, and ensuring smooth day-to-day IT operations for end users.
Key Roles & Responsibilities
- Provide first-level technical support for hardware, software, network, and system-related issues.
- Manage user accounts, password resets, and access permissions through Active Directory.
- Troubleshoot issues related to Outlook, VPN, printers, remote desktop, and system applications.
- Support users through remote tools such as AnyDesk, TeamViewer, and Remote Desktop (RDP).
- Ensure all tickets are updated and resolved within defined SLA timelines.
- Coordinate with L2/L3 teams for issue escalation and resolution.
- Install, configure, and troubleshoot desktop/laptop software and applications.
- Maintain proper documentation of incidents, troubleshooting steps, and daily reports.
- Assist in IT asset management and system maintenance activities.
- Follow processes and company SOPs for service management and operational efficiency.
- Provide excellent customer support and maintain professional communication with users.
Required Skills
- Knowledge of ITSM tools (ServiceNow preferred)
- Hands-on experience with Active Directory
- Basic understanding of Networking (TCP/IP, DNS)
- Experience in ticket handling and SLA management
- Remote desktop troubleshooting experience
- Good understanding of Windows environment and Microsoft applications
- Strong communication and problem-solving skills
Eligibility Criteria
- Graduation in B.Tech / BCA / MCA / B.Sc IT or related field
- 2–3 years of relevant experience in Technical Support / Service Desk profile
- Immediate joiners will be given preference
Preferred Qualities
- Strong analytical and troubleshooting skills
- Ability to work under pressure and manage multiple tickets
- Team player with a positive attitude
- Customer-centric approach
Click on Apply to know more.