Website:
next-growthstep.com
Job details:
About the Company
We are a fast-growing technology company developing software platforms and applications that support connected hardware systems across global markets. Our ecosystem includes web platforms, mobile applications, device monitoring systems, and cloud-based operational tools designed to deliver seamless customer experiences.
We are looking for a technically strong and customer-focused Technical Support Engineer who can work across software operations, system troubleshooting, networking, and remote technical support.
Role Description
This is a full-time on-site role for a Technical Support Engineer for the US time shift. The Technical Support Engineer will be responsible for diagnosing and resolving technical issues, providing high-quality customer support to clients, and assisting with troubleshooting software systems. This role involves collaborating with internal teams, documenting solutions, and ensuring performance standards are met to enhance user satisfaction and system efficiency.
Qualifications
- Proficiency in Technical Support and Troubleshooting to resolve software issues efficiently
- Strong Analytical Skills to assess, diagnose, and solve technical challenges
- Experience in Customer Support and Service, with the ability to effectively communicate solutions and manage client relationships
- Strong organisational and time management skills
- Familiarity with AI or IoT-related technologies is a plus
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- Ability to work collaboratively within a team environment
Key Responsibilities
- Provide remote technical support to international customers and partners in a timely and professional manner
- Troubleshoot software, application, connectivity, and device-related issues
- Manage software configurations, deployments, and version control processes
- Monitor system and application performance to proactively identify and resolve issues
- Conduct remote onboarding and training sessions for customers and internal teams
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with QA, Product, and Engineering teams for issue escalation and resolution
- Perform log analysis, debugging, and structured fault diagnosis for reported issues
Requirements
- 2–4 years of experience in Technical Support, Application Support, IT Support, or related roles
- Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field
- Strong spoken and written English communication skills (mandatory)
- Hands-on experience with mobile and web apps and iOS and Android environments
- Understanding of AI software app concepts, remote troubleshooting, and software support workflows
- Experience with log analysis, debugging tools, and system monitoring
- Strong documentation and communication skills with the ability to explain technical concepts clearly
- Ability to work independently in a fast-paced support environment
Preferred Skills
- Experience supporting IoT-connected systems, smart devices, or hardware-integrated software applications
- Familiarity with ticketing systems and remote support tools
- Prior experience supporting US or international customers
📩 Apply by sending your resume to: meghavi@next-growthstep.com, dishant@next-growthstep.com
Click on Apply to know more.