Technical Support Engineer

M-Tech Logic Consulting Services LLP

Website: mtechlogic.in
Job details:

Company Description

M-Tech Logic Consulting Services LLP is a specialized F5 solutions partner dedicated to helping organizations secure and optimize their application delivery. Our expertise spans across F5 BIG-IP, ADC, WAF, SSL Offloading, Infrastructure Automation, and cloud-integrated solutions, including Nginx. With operations in Pune, Mumbai, Delhi, and Bangalore, we empower businesses to modernize IT infrastructure, minimize downtime, and enhance scalable performance.

Role Description

We are seeking a full-time on-site Technical Support Engineer to join our team in Delhi. The role involves providing expert technical support and troubleshooting for clients, addressing and resolving infrastructure and application-related issues efficiently, and ensuring seamless customer service. You will also collaborate with teams and clients to enhance technical performance and satisfaction.

Key Responsibilities

·      Provide Level 1 and Level 2 technical support, handling customer complaints, incidents, and escalations via phone, email, and remote access.

·      Diagnose, troubleshoot, and resolve complex infrastructure, network, and application-related issues with high customer satisfaction.

·      Deliver exceptional customer service while supporting M-Tech Logic services and solutions.

·      Coordinate with vendors, internal teams, and users for enhancements, development activities, and issue resolution.

·      Assist in testing, troubleshooting, and implementing customer Proof of Concepts (POCs).

·      Support network operations, including design, implementation, and ongoing management.

Required Skills & Expertise

·      Strong proficiency in technical support and troubleshooting of network devices.

·      Excellent analytical skills to identify root causes and resolve complex technical challenges.

·      In-depth knowledge of F5 Application Delivery and related networking technologies.

·      Extensive understanding of network operations, including Security, LAN, and WAN.

·      Solid knowledge of Layer 7 networking concepts.

·      Hands-on experience with routing protocols: RIP, RIP2, IGRP, EIGRP, BGP, OSPF, MPLS, MP-BGP.

·      Strong knowledge of switching technologies: VLAN, HSRP, STP, VTP, VXLAN, VTEP.

·      Thorough understanding of protocols: TCP/IP, UDP, HTTP, HTTPS, TLS, FTP.

·      Working knowledge of Linux and Cloud Networking (Azure, AWS, Google Cloud).

·      Exposure to automation technologies, including Nginx and F5 Distributed Cloud (XC).

Qualifications

·      Bachelor’s degree in IT, Computer Science, or a related field (preferred).

·      1 to 3 years of experience in network support and troubleshooting.

·      Relevant certifications noted below are a plus.

Certifications (Preferred)

·      CCNA / CCNP / F5-201 or equivalent professional certifications.

Additional Skills

·      Excellent written and verbal communication skills.

·      Strong interpersonal skills for effective collaboration with customers and cross-functional teams.

·      Proficiency in MS Office tools: Word, Excel, PowerPoint, and Visio.

Pls email the CV to gurdarshan@mtechlogic.in

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