IMV Technologies
Website:
imv-technologies.com
Job details:
Company Description IMV Technologies is a world leader in animal reproduction and ultrasound scanners for farm animals, designing, manufacturing, and distributing solutions that help breeders, insemination centers, veterinarians, and researchers improve herd performance. The company focuses on technologies that contribute to feeding the global population efficiently and sustainably while enhancing animal care. Innovation is central to IMV’s identity, with a strong track record of setting industry standards in assisted reproduction and diagnostic imaging. Team members are valued as individuals, given autonomy in their roles, and have access to colleagues at all levels of the organization. As a mid-sized but truly global company, IMV offers frequent opportunities for international collaboration with colleagues, customers, and partners.
Role Description This is a full-time, remote role for a Technical Support Engineer at IMV Technologies. The Technical Support Engineer will provide timely technical assistance to customers and internal teams, focusing on IMV’s animal reproduction and ultrasound products. Daily responsibilities include diagnosing and troubleshooting hardware and software issues, guiding users through step-by-step solutions, and documenting cases in the support system. The role involves collaborating with engineering, product, and quality teams to escalate complex problems, identify root causes, and recommend product or process improvements. The Technical Support Engineer will also contribute to knowledge base articles, user guides, and training materials, while maintaining a high standard of customer communication and service.
Qualifications
- Strong Technical Support and Troubleshooting skills to diagnose issues, replicate problems, and implement effective solutions.
- Excellent Customer Support and Customer Service abilities, with a focus on clear communication, empathy, and professional follow-through.
- Proven Analytical Skills for root-cause analysis, interpreting logs or diagnostic data, and prioritizing issues based on impact.
- Experience with hardware and software support, ideally in medical, veterinary, imaging, or industrial equipment environments.
- Ability to work independently in a remote setting, manage multiple tickets, and meet response and resolution targets.
- Comfort working in a global context, including supporting customers in different time zones and cultural environments.
- Bachelor’s degree or equivalent experience in Engineering, Information Technology, Computer Science, or a related technical field preferred.
- Strong written and verbal communication skills in English; additional languages are a plus.
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