Haloocom
Website:
haloocom.com
Job details:
Haloocom:
Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread
across all the major cities in India, constantly innovating & upgrading its applications based on the ANI
(Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.
Catering to over 1L users around the globe, Specialized in Unified Communication with an Omnichannel
Platform that is integrated with world’s renowned apps like Facebook, WhatsApp, Twitter and CRMs like
Salesforce and Zoho.
The Executive management team alone brings in over 100 man years of combined experience in
Telecom. Mission critical government projects catering to world’s largest employer, Haloocom has the
expertise of implementing 5000+ projects world-wide.
The role:
We are looking for a Technical Support Engineer to handle the implementation, maintenance, and
troubleshooting of Haloocom’s enterprise communication solutions. The role involves system
installation, resolving technical issues, and providing timely remote and onsite support to ensure smooth
and reliable system operations for customers.
Key responsibilities:
- Implement and install solutions on the customer's test and production environments.
- Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different
levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
- Act positively and respond promptly to the customer’s requests/tickets.
- Prepare, review and ensure accuracy of technical documentation.
- Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
- Install, upgrade, and maintain equipment, servers, gateways, switches, and endpoints.
- Provide technical support and guidance to end-users, resolve user-reported issues, and conduct training sessions to enhance their understanding of systems.
- Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base
Key skills and experience required:
- Bachelor's degree in Telecommunications, Computer Science, or a related field with 1 to 3 years of experience
- Working knowledge of Linux and Asterisk. ability to read/understand simple shell scripts,
familiarity with common Linux commands, filesystem/user/process concepts.
- Basic understanding of networks. Ability to do very basic network diagnostics and maintenance.
- Knowledge of telephony systems, including VoIP, SIP, and digital/analog endpoints.
- Understanding of IP networking concepts, protocols, and technologies, including LAN, WAN,
VLAN, and routing.
- Version 1.0 23-February-2023 Document Owner - HR
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex
technical issues.
- Good Communication, High Motivated, and Independent.
- Fast Learner and detail-oriented.
- Familiarity with remote desktop applications and help desk software
Perks:
● Health Insurance of 2 lakh sum insured, Covers self + children + spouse.
● 30 Annual Paid Leave (18 Casual + 12 personal time off).
● Rewards and Recognitions program
● Annual Company outing to celebrate Success together
Click on Apply to know more.