CareerXperts Consulting
Website:
careerxperts.com
Job details:
We’re looking for a Technical Support Engineer who can step into real-time problem-solving without relying on scripts. This role sits at the intersection of product, engineering, and customer experience - where understanding the issue is just as important as resolving it.
You’ll be working closely with users who expect clarity, speed, and ownership. The expectation isn’t just to fix problems, but to identify patterns, prevent repeat issues, and bring structure to chaos when systems don’t behave as expected.
What You’ll Be Responsible For
- Act as the first point of contact for technical issues across systems, applications, or platforms
- Troubleshoot and resolve issues related to software, APIs, networks, and integrations
- Break down complex problems into actionable steps and communicate them clearly to users
- Collaborate with engineering teams for escalations, bug tracking, and root cause analysis
- Monitor system performance, logs, and alerts to proactively identify issues
- Maintain internal documentation, FAQs, and knowledge base articles
- Ensure SLAs are met while maintaining quality and user satisfaction
- Support deployment, configuration, and environment-related queries when needed
What We’re Looking For
- 2–5 years of experience in technical support, application support, or similar roles
- Strong understanding of systems, APIs, databases, and basic networking concepts
- Hands-on experience with tools like ticketing systems (Zendesk, Freshdesk, Jira, etc.)
- Ability to read logs, debug issues, and work with engineering teams effectively
- Comfort with SQL queries and basic scripting (Python, Bash, or similar)
- Strong communication skills - especially when explaining technical issues to non-technical users
- High ownership mindset - someone who follows through until closure
What Sets You Apart
- You don’t just resolve issues - you look for why they happened
- You can handle ambiguity without getting stuck
- You’re structured in your approach but flexible when situations demand it
- You care about the user experience, not just ticket closure
Click on Apply to know more.