CareerXperts Consulting
Website:
careerxperts.com
Job details:
We’re looking for a Technical Support Engineer who doesn’t just resolve tickets — but understands the problem, fixes it properly, and ensures it doesn’t repeat.
This role sits at the intersection of technology and user experience. You’ll work closely with customers, internal teams, and systems to diagnose issues, provide solutions, and maintain reliability.
If you’re someone who enjoys breaking down problems, staying composed under pressure, and delivering clear resolutions — this role will fit you well.
What You’ll Own
- Provide technical support for products, systems, or platforms (L1/L2 support)
- Diagnose, troubleshoot, and resolve issues related to software, systems, or integrations
- Act as the first point of contact for customer or internal technical queries
- Track, prioritize, and manage support tickets with clear updates and timelines
- Escalate complex issues to engineering teams with proper context and documentation
- Work closely with product and engineering teams to identify recurring issues
- Create and maintain knowledge base articles and troubleshooting guides
- Ensure a smooth user experience by minimizing downtime and repeat issues
What We’re Looking For
- 2–5 years of experience in technical support, application support, or similar roles
- Strong troubleshooting and problem-solving skills
- Basic understanding of systems, APIs, databases, or networking concepts
- Ability to communicate technical issues clearly to non-technical users
- Experience with ticketing tools and support workflows
- High ownership mindset with attention to detail
What Makes This Role Interesting
- You are the bridge between users and engineering teams
- Your work directly impacts customer experience and retention
- You solve real problems daily — no repetitive, scripted work
- You gain deep exposure to systems, products, and real-world issues
Click on Apply to know more.