Website:
almuqeet.net
Job details:
JOB TITLE: Technical Support Engineer
==============================================
KEY RESPONSIBILITIES
- Monitor aSMSC applications and performance in real time
- Handle incidents and perform first-level troubleshooting
- Analyze logs and assist in root cause identification
- Ensure SLA compliance and proper escalation management
- Perform system health checks and validations
- Coordinate with internal teams and client technical stakeholders.
- Prepare daily operational reports
============================================================
TECHNICAL SKILLS REQUIRED
- Solid working knowledge of web applications and RESTful APIs, including HTTP/HTTPS communication, request–response flow, and client–server architecture.
- Hands-on exposure to Ubuntu Linux and Windows Server environments
- Basic knowledge of Microsoft SQL Server, including query execution, troubleshooting, and database connectivity validation.
- Familiarity with IIS, Apache, and NGINX for basic configuration checks and service monitoring.
- Strong understanding of TCP/IP fundamentals, ports, firewall basics, and connectivity testing using tools like telnet and netstat.
- Experience with monitoring systems, ticketing platforms, and SSH tools for remote server access and incident handling.
- Good to have experience with Wireshark, Postman, Zabbix, and Grafana.
- Exposure to telecom messaging concepts (SMSC, SMPP) is an added advantage.
============================================================
BEHAVIORAL & PROFESSIONAL SKILLS
- Strong ownership and accountability mindset
- Proactive and R&D-oriented approach to problem-solving
- Ability to investigate root causes instead of temporary fixes
- Ability to work under pressure in 24/7 environment
- Strong communication and client coordination skills
- Team player with disciplined and responsible attitude
Click on Apply to know more.