Website:
agilegridsolution.com
Job details:
About The Company
SkillsCapital is a leading provider of innovative talent solutions, specializing in connecting skilled professionals with dynamic organizations across the globe. Our mission is to empower businesses by offering top-tier freelance and contract talent in the technology sector, ensuring they meet their operational goals with agility and expertise. With a strong focus on remote work and flexible engagement models, SkillsCapital fosters an environment where professionals can thrive and develop their careers while delivering exceptional value to our clients. We pride ourselves on our commitment to diversity, inclusion, and continuous learning, making us a trusted partner for both talent and organizations seeking to stay ahead in the rapidly evolving digital landscape.
About The Role
We are currently seeking multiple Technical Support Engineers to join our team as independent freelance consultants. This fully remote role is ideal for professionals with a passion for troubleshooting, customer interaction, and technical analysis across a variety of platforms and environments. As a Technical Support Engineer, you will be responsible for supporting global SaaS products, enterprise applications, and IT systems, ensuring seamless operation and resolving technical issues efficiently. You will work closely with international clients, providing expert assistance in L1 and L2 support environments, and contributing to the continuous improvement of support processes. This position offers a unique opportunity to gain exposure to cutting-edge technologies, work with diverse teams, and make a tangible impact on user experience across multiple industries.
Qualifications
The ideal candidate will have a minimum of 1 to 3 years of hands-on experience in technical support, application support, or related roles. Strong troubleshooting skills across software, systems, networks, and cloud environments are essential. Candidates should possess a solid understanding of operating systems such as Windows, macOS, and Linux, along with basic networking concepts and application-level debugging techniques. Familiarity with common ticketing platforms like ServiceNow, JIRA, Zendesk, or Freshdesk is required. Excellent communication skills and the ability to work independently in a remote setup are crucial for success. Preferred qualifications include experience supporting SaaS products or cloud platforms such as AWS, Azure, or GCP, basic SQL knowledge, understanding of APIs and log analysis, and scripting skills in Bash, PowerShell, or Python. Exposure to ITIL processes and experience collaborating with engineering or DevOps teams will be advantageous.
Responsibilities
As a Technical Support Engineer, your primary responsibilities will include troubleshooting and resolving technical issues reported by users across various platforms. You will manage support tickets efficiently using tools such as ServiceNow, JIRA, Zendesk, or Freshdesk, ensuring timely resolution and customer satisfaction. Your tasks will involve supporting SaaS environments by monitoring logs, validating configurations, and escalating issues to engineering teams when necessary. You will perform routine operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis. Basic debugging steps like log analysis, API checks, configuration reviews, SQL lookups, and environment testing will be part of your daily routine. You will support troubleshooting across multiple operating systems including Windows, macOS, and Linux, addressing user-level and application-specific issues. Responding to system alerts, conducting routine system checks, and supporting incident management workflows will be integral to your role. Additionally, you will document solutions, contribute to knowledge base articles, and suggest improvements to internal support processes. Collaboration with engineering, QA, product, and DevOps teams will be vital to ensure rapid resolution of issues and enhancement of product reliability. Your work may involve supporting SaaS platforms, internal applications, cloud systems, or enterprise environments, providing diverse exposure to various technologies.
Benefits
This role offers numerous benefits, including the opportunity to work on impactful global support initiatives with real-time influence on user experience. The freelance nature of the position provides flexibility with work hours and location, allowing you to maintain a healthy work-life balance. Multiple openings enable quick onboarding, making it easier to start your journey without long delays. The long-term engagement potential ensures stable demand and ongoing professional growth. You will gain valuable experience across SaaS, cloud, and enterprise systems, enhancing your technical skill set and industry knowledge. Working remotely with a diverse international team fosters a collaborative environment where you can expand your professional network. Additionally, this role provides a platform to develop your troubleshooting, communication, and technical documentation skills, positioning you for future career advancement in the IT support domain.
Equal Opportunity
SkillsCapital is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe in fostering an inclusive workplace where all individuals have the opportunity to succeed and contribute to our shared success. We encourage candidates from all backgrounds to apply and join our team of dedicated professionals.
Click on Apply to know more.