Technical Support Engineer – NOC Operations

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Job details:
Job Title: Technical Support Engineer – NOC Operations

Experience: 1–5 Years

Employment Type: Full-Time

Locations: Gurgaon | Mumbai | Pune

Shift: 24x7 Rotational Shifts

Job Summary

We are seeking a Technical Support Engineer – NOC Operations to join our Network Operations Center (NOC) team. The role involves real-time monitoring, incident management, troubleshooting, and escalation of network, system, and application-related issues to ensure high availability and performance of IT infrastructure and services.

The ideal candidate will have strong technical fundamentals, hands-on troubleshooting experience, and the ability to work in a fast-paced, SLA-driven environment.

Key Responsibilities NOC Monitoring & Operations

• Perform 24x7 proactive monitoring of network, systems, and applications using NOC monitoring tools.
• Identify, analyze, and respond to alerts, alarms, and service degradation events.
• Ensure continuous availability and performance of critical IT services.
  
  

Incident & Ticket Management

• Log, track, and manage incidents, service requests, and alerts through ticketing tools.
• Perform L1/L2 troubleshooting for network, server, and application issues.
• Escalate unresolved issues to L3/vendor teams as per defined escalation matrix.
• Ensure adherence to SLA, OLA, and KPI targets.
  
  

Technical Troubleshooting

• Troubleshoot issues related to:
• Network connectivity (LAN, WAN, VPN, Wi-Fi)
• Routers, switches, firewalls (basic level)
• Servers (Windows/Linux – basic checks)
• Application and service availability
• Perform initial root cause analysis and provide accurate incident updates.
  

Change & Maintenance Support

• Support planned maintenance activities and changes during maintenance windows.
• Perform pre-checks and post-checks as per SOPs and MOPs.
• Monitor services during change execution and report anomalies.
  
  

Communication & Reporting

• Provide timely updates to stakeholders during incidents and outages.
• Prepare shift handover reports and daily operational status reports.
• Maintain clear documentation of incidents, resolutions, and SOPs.
  
  

Collaboration & Continuous Improvement

• Work closely with Network, Systems, Security, and Application teams.
• Identify recurring issues and contribute to problem management activities.
• Suggest improvements to monitoring, alerting, and operational processes.
  
  

Required Skills & Qualifications Technical Skills

• Basic to intermediate knowledge of Networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
• Understanding of routers, switches, firewalls (Cisco/Juniper/Fortinet – basic level).
• Familiarity with monitoring tools (SolarWinds, Zabbix, Nagios, Netcool, Spectrum, etc.).
• Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.).
• Basic knowledge of Windows/Linux OS commands and troubleshooting.
• Understanding of ITIL processes (Incident, Problem, Change Management).
  
  

Soft Skills

• Strong verbal and written communication skills.
• Ability to work under pressure in a 24x7 operations environment.
• Good analytical and problem-solving skills.
• Team player with a proactive and customer-focused mindset.
  
  

Education & Certifications

• Bachelor’s degree / Diploma in Engineering, Computer Science, IT, or related field.
• CCNA / Network+ / ITIL Foundation – Preferred (not mandatory).
  
  

Experience

• 1–5 years of experience in NOC / Network Operations / Technical Support roles.
• Experience working in shift-based operations is preferred.
  
  

Work Conditions

• 24x7 rotational shifts (including night shifts, weekends, and holidays).
• Willingness to work from Gurgaon, Mumbai, or Pune office locations.
  
  

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