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Job details:
Job Title: Technical Support Engineer – NOC Operations
Experience: 1–5 Years
Employment Type: Full-Time
Locations: Gurgaon | Mumbai | Pune
Shift: 24x7 Rotational Shifts
Job Summary
We are seeking a
Technical Support Engineer – NOC Operations to join our Network Operations Center (NOC) team. The role involves
real-time monitoring, incident management, troubleshooting, and escalation of network, system, and application-related issues to ensure high availability and performance of IT infrastructure and services.
The ideal candidate will have strong technical fundamentals, hands-on troubleshooting experience, and the ability to work in a fast-paced, SLA-driven environment.
Key Responsibilities NOC Monitoring & Operations
- Perform 24x7 proactive monitoring of network, systems, and applications using NOC monitoring tools.
- Identify, analyze, and respond to alerts, alarms, and service degradation events.
- Ensure continuous availability and performance of critical IT services.
Incident & Ticket Management
- Log, track, and manage incidents, service requests, and alerts through ticketing tools.
- Perform L1/L2 troubleshooting for network, server, and application issues.
- Escalate unresolved issues to L3/vendor teams as per defined escalation matrix.
- Ensure adherence to SLA, OLA, and KPI targets.
Technical Troubleshooting - Troubleshoot issues related to:
- Network connectivity (LAN, WAN, VPN, Wi-Fi)
- Routers, switches, firewalls (basic level)
- Servers (Windows/Linux – basic checks)
- Application and service availability
- Perform initial root cause analysis and provide accurate incident updates.
Change & Maintenance Support
- Support planned maintenance activities and changes during maintenance windows.
- Perform pre-checks and post-checks as per SOPs and MOPs.
- Monitor services during change execution and report anomalies.
Communication & Reporting
- Provide timely updates to stakeholders during incidents and outages.
- Prepare shift handover reports and daily operational status reports.
- Maintain clear documentation of incidents, resolutions, and SOPs.
Collaboration & Continuous Improvement
- Work closely with Network, Systems, Security, and Application teams.
- Identify recurring issues and contribute to problem management activities.
- Suggest improvements to monitoring, alerting, and operational processes.
Required Skills & Qualifications Technical Skills
- Basic to intermediate knowledge of Networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
- Understanding of routers, switches, firewalls (Cisco/Juniper/Fortinet – basic level).
- Familiarity with monitoring tools (SolarWinds, Zabbix, Nagios, Netcool, Spectrum, etc.).
- Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.).
- Basic knowledge of Windows/Linux OS commands and troubleshooting.
- Understanding of ITIL processes (Incident, Problem, Change Management).
Soft Skills
- Strong verbal and written communication skills.
- Ability to work under pressure in a 24x7 operations environment.
- Good analytical and problem-solving skills.
- Team player with a proactive and customer-focused mindset.
Education & Certifications
- Bachelor’s degree / Diploma in Engineering, Computer Science, IT, or related field.
- CCNA / Network+ / ITIL Foundation – Preferred (not mandatory).
Experience
- 1–5 years of experience in NOC / Network Operations / Technical Support roles.
- Experience working in shift-based operations is preferred.
Work Conditions
- 24x7 rotational shifts (including night shifts, weekends, and holidays).
- Willingness to work from Gurgaon, Mumbai, or Pune office locations.
Skills: skills,checks,management,24x7,operations,switching,tickiting tool,troubleshooting,technical support,routing
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