Sofmen
Website:
sofmen.com
Job details:
๐ข ๐ช๐ฒโ๐ฟ๐ฒ ๐๐ถ๐ฟ๐ถ๐ป๐ด โ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ & ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐
๐ฒ๐ฐ๐๐๐ถ๐๐ฒ
๐ Location: Indore |
๐ผ Experience: 1โ3 Years |
๐ Shift: Night Shift | Full-Time
We are looking for a technically inclined Support Executive to handle international customers, resolve their queries through calls/messages/emails, and contribute to new customer acquisition and business growth.
๐น ๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
โข Handle international customer calls, messages and emails during the night shift.
โข Understand and resolve customer queries related to the online platform/service.
โข Provide basic technical support and troubleshooting to customers.
โข Escalate technical issues to the appropriate team and follow up until resolution.
โข Make cold calls and outbound calls to acquire new customers.
โข Generate leads through calls, emails and online outreach.
โข Follow up with prospects and maintain customer/lead information.
โข Support marketing, customer engagement and branding activities.
โข Coordinate with internal teams to ensure smooth customer service.
๐น ๐ช๐ต๐ฎ๐ ๐ช๐ฒโ๐ฟ๐ฒ ๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐๐ผ๐ฟ
โข Technical/IT background is preferred.
โข Excellent spoken and written English communication.
โข Comfortable handling international customers over voice calls.
โข Strong problem-solving and customer-handling skills.
โข Comfortable with cold calling, lead generation and follow-ups.
โข Basic understanding of software, websites, applications or technical troubleshooting.
โข Knowledge of marketing and branding will be an added advantage.
โข Basic accounts/accounting knowledge will be an added advantage.
โข Comfortable working independently during night shifts.
โข Graduate in BCA, B.Tech, B.Sc. (IT/CS), BBA, B.Com or a related field preferred.
โญ ๐๐ฑ๐ฒ๐ฎ๐น ๐๐ฎ๐ป๐ฑ๐ถ๐ฑ๐ฎ๐๐ฒ
Someone with a technical mindset + strong communication skills + customer support experience + willingness to make outbound calls. The candidate should be comfortable interacting with international customers and working during night hours.
Click on Apply to know more.
