Trigent Software Inc
Website:
trigent.com
Job details:
Provide first-line response to platform-generated alerts and ensure timely notification to relevant internal teams and stakeholders Follow defined standard operating procedures (SOPs) and workflows to ensure accurate and consistent alert delivery Gather relevant information from multiple internal monitoring and support systems and collate it in a clear, structured manner for customer and internal consumption Validate alerts and escalate incidents strictly as per defined severity guidelines and playbooks Maintain high standards of accuracy, timeliness, and documentation in all alert-related activities Collaborate effectively with internal teams across shifts to ensure continuity of monitoring and handovers What This Role Does NOT Involve Deep technical troubleshooting or root cause analysis Making configuration or production changes Owning incident resolution beyond initial notification and handover Required Skills & Qualifications Strong understanding of networking and web technologies such as HTTP/HTTPS, TCP/IP, and general networking concepts Ability to analyze alerts, prioritize tasks, and escalate appropriately using predefined workflows Strong verbal and written communication skills, with the ability to present information clearly and concisely Demonstrated attention to detail, process discipline, and reliability Ability to work collaboratively in a 24 7 operations environment
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