BIZCOMPASS®
Website:
bizcompass.in
Job details:
Company Description
BIZCOMPASS® is an all-in-one IT automation platform designed to streamline workflows and enhance productivity for businesses. Through advanced software solutions, the company supports organizations in automating recurring processes, optimizing data management, and improving project organization. BIZCOMPASS® offers features such as interview scheduling, employee performance tracking, and budget planning to boost operational efficiency and employee engagement. With a focus on helping businesses achieve their goals, BIZCOMPASS® provides innovative tools to optimize daily operations.
Role Description
- Address user tickets regarding hardware, software and networking
- Maintain the Asset Tracking system.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Setup devices and assets for new joinees.
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customise desktop applications to meet user needs
- Direct unresolved issues to the next level of support personnel
- Follow up with Clients/Partners users to ensure their systems are functional
- Help create technical documentation and manuals
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritise and manage several open issues.
- Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
- Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
- Coordinating and Implementing of Monthly Patching of all Devices using Jumpcloud
- Ability to speak to a non-technical audience about technical problems.
- Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.
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