MostEdge
Website:
mostedge.com
Job details:
About Us: MostEdge is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every customer interaction into a profitable opportunity. By seamlessly integrating retail management processes, optimizing supply chains, and ensuring stock availability for in-demand products, MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks. As the only company offering 24/7 c-store operations, shrink management, audits, and reconciliation services, MostEdge ensures that every transaction is secure, accurate, and optimized for success. Beyond technology, MostEdge’s learning academy nurtures employees and owners into tomorrow’s retail leaders, fostering innovation and growth across the industry. By partnering with retailers, distributors, and manufacturers, MostEdge is not just enhancing retail operations—it’s empowering businesses to thrive sustainably, profitably, and confidently in an ever-evolving market. With customer presence in more than twenty states, the company’s staff services customers from Atlanta, Georgia, Hyderabad, Vadodara and Vijayawada locations.
We are looking for a proactive and detail-oriented Install & Onboarding Specialist to manage the end-to-end setup process for new convenience store clients. This role involves coordinating equipment installations, training store personnel, and ensuring smooth onboarding of new locations into our system.
KEY RESPONSIBILITIES:
Accountability:
Coordinate and execute installation schedules for new store locations.
Act as the primary point of contact for store owners during the onboarding phase.
Oversee and support the installation of hardware/software solutions at store sites (e.g., POS systems, payment terminals, network devices).
Collaborate with internal teams (Sales, Tech Support, Customer Support) to ensure smooth handover and transition.
Provide remote and/or onsite training to store staff on system usage and best practices.
Troubleshot installation and setup issues in coordination with the development team.
Maintain accurate records of onboarding activities, timelines, and issues.
Track KPIs and feedback to improve the onboarding process over time.
Scope:
Using remote tools and CRMs/ticketing systems to solve issues and manage escalation flow
Troubleshoot problems, resolve complaints, and escalate complex cases to relevant teams or management when needed.
Assist with onboarding, explain product features, offer best-practice usage tips, and support technical troubleshooting.
Outcomes:
Guide and resolve customer inquiries with effective interaction.
Reduce the need for repeat contacts or escalations.
Handle calls, emails, or chats efficiently without compromising quality.
Meet predefined time benchmarks while maintaining accuracy.
Convert negative experiences into positive outcomes.
Help improve customer lifetime value through excellent service.
Qualifications:
• Education: Diploma or Bachelor’s degree(Any)
• Experience:
1+ years of experience in onboarding, technical installation, customer support, or field operations (preferably in retail or convenience store environments).
Strong understanding of retail operations, consumer behavior.
Need Gujarati speaking person who can work from Hyderabad
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