Make A Difference
Website:
makeadiff.in
Job details:
About Make A Difference(MAD):
Vision: End Poverty in Our Lifetime At Make A Difference (MAD), we don’t just dream of a fairer world,we build it. For 18 years, we’ve been rewriting the future for children in need of care and protection, proving that poverty is not inevitable. How? By awakening the power of young leaders thousands of changemakers across 13+ states in India who refuse to accept inequality as destiny. Our mission is bold: to transform the way society and families nurture children, ensuring every child we work with doesn’t just survive but thrives. We measure success in stable, middle-class adult outcomes, because breaking the cycle of poverty isn’t enough. We’re here to shatter it forever. The Game-Changer: The Community Organizing Model Born from nearly two decades of on-the-ground impact, our Community Organizing Model is a revolution in leadership. It’s not about charity, it's about empowering grassroots movements to dismantle poverty from the inside out. We equip young leaders with the tools to: - Challenge systemic barriers holding children back. - Redefine care so families and institutions invest in every child’s potential. - Create a ripple effect because one empowered child lifts up entire communities. This is more than a model. It’s a movement. And it’s working.
The Future We’re Creating Imagine a future where:
● No child’s destiny is decided by their birth.
● Every young leader is a force for justice.
● Poverty isn’t just reduced—it’s erased.
That’s the future we’re building. Will you join us?
Role overview:
As Technical Project Manager, you will plan, coordinate, and deliver MAD’s technology initiatives from product builds and data systems to vendor partnerships and cross-team workflows. You will report to the Director of Technology, work with all functional teams at MAD, and stay closely connected to Community Organizers on the ground whose daily work depends on the systems you help build and maintain.
At MAD, technology is not a back-office function — it is the infrastructure that frontline teams rely on every day to show up for children. This role exists to make that infrastructure reliable, well-documented, and continuously improving.
This role is ideal for someone who brings both:
• Delivery discipline (how do we ship this, on time, with no dropped balls), and
• Systems thinking (how do we make this repeatable, documented, and scalable)
What Success Looks Like
• Products are shipped on time and meaningfully adopted by frontline users
• Dashboards and data systems are actively used by Community Organizers and Chapter teams
• Vendor contracts, SLAs, and renewals are managed proactively with no surprises
• Tech debt is tracked and documentation is kept current and accessible
• Cross-team delivery runs smoothly — all functional teams are always in sync
• COs experience minimal disruption and issues are resolved quickly and transparently
Key Responsibilities
1) Product & Project Delivery
Own the end-to-end coordination of technology initiatives — from planning to adoption.
• Translate functional team requirements into clear project plans with timelines, milestones, and ownership
• Run delivery sprints and maintain a prioritised backlog across active tech initiatives
• Track progress end-to-end and flag risks early — no dropped balls, no surprise delays
• Ensure products shipped are actually adopted — work with functional teams on rollout, training, and feedback loops
2) Data Systems & Dashboards
Coordinate the data infrastructure that frontline teams rely on — and grow into building it over time.
• Coordinate the delivery of dashboards and reporting systems used by COs, Chapter teams, and leadership
• Work closely with Data/Analytics and vendors to ensure systems are accurate, up to date, and easy to use
• Gather feedback from frontline users and champion improvements based on real usage
• Ensure data systems are documented and team members can use them independently
• Over time, and based on interest, there is room to grow into building lightweight dashboards or tools directly
3) Vendor & Tool Management
Keep MAD’s external technology relationships healthy and accountable.
• Manage relationships with external vendors — renewals, SLAs, escalations, and performance reviews
• Maintain a centralised tracker of all tools, contracts, and renewal timelines
• Coordinate with Finance for documentation, invoices, and compliance requirements
• Evaluate new tools and vendors when needed — build a clear assessment and recommendation process
4) Systems Reliability & Issue Resolution
Be the first line of defence when things break — and make sure they break less over time.
• Serve as the primary escalation point for system issues flagged by COs and functional teams
• Triage bugs and coordinate fixes with vendors or internal developers — own the resolution process and close the loop with users
• Maintain an issue log with resolution timelines and recurring problem patterns
• Proactively surface system vulnerabilities and work with the relevant team or vendor to address them before they become problems
5) Documentation & Tech Debt
Keep the technology house in order so the team can move fast without breaking things.
• Maintain up-to-date documentation for all active systems, tools, and processes
• Own a tech debt tracker — surface, prioritise, and systematically reduce debt in coordination with the tech team
• Build handoff protocols so knowledge doesn’t live in people’s heads
• Create and maintain SOPs for recurring technical processes across the org
6) Cross-functional Coordination
Technology at MAD works because people work together — this role is the connective tissue that makes that happen.
• Run regular syncs with functional teams to align on priorities, timelines, and blockers
• Translate between technical and non-technical stakeholders — make complexity accessible
• Build feedback loops between COs on the ground and the tech team so the right things get built
• Maintain a single source of truth for all ongoing tech initiatives — visible to all stakeholders
What We’re Looking For
• 3–5 years of experience in technical project management, program management, or a coordination-heavy tech role
• Strong delivery instincts — can plan, track, and close out projects across multiple stakeholders without losing the thread
• Comfortable working with vendors and external partners — managing relationships, holding people to timelines, and escalating when needed
• Able to translate between technical and non-technical teams — you don’t need to write the code, but you need to understand what’s being built and why
• Experience working with data systems or dashboards — not necessarily building them, but knowing how to get the right things built and ensuring they’re used
• Hands-on familiarity with tools like Jira, Coda, and Google Sheets — and the adaptability to pick up new project management tools as MAD evolves its stack
• Strong documentation habits — SOPs, trackers, handoff notes, issue logs come naturally to you
• High comfort with ambiguity — able to bring structure to situations that don’t have a playbook yet
• Empathy for frontline teams — you build for the CO on the ground, not for the tech team’s convenience
• Deeply aligned with MAD’s mission — you understand that the systems you manage directly affect the lives of children and the people who show up for them every day
• Curious and growth-oriented — interest in developing hands-on skills like dashboard building over time is a plus, not a requirement
Compensation and Benefits
Location: Goa, with periodic travel to team hubs
Pay range: ₹8 LPA – ₹10 LPA CTC
This is a full-time role based in Goa, involving close collaboration with teams across India, where you’ll be at the heart of building and maintaining the technology infrastructure that powers MAD’s work with some of the country’s most resilient young adults. The offered compensation ranges between ₹8 LPA – ₹10 LPA CTC, with the final amount determined based on the interview process and relevant experience.
Recruitment Process
Screening call → Round 1 (Hiring Manager) → Round 2 (Leadership) → Offer rollout.
Make a Difference is an equal opportunity employer. We do not discriminate on the basis of race, religion, caste, color, gender, sexual orientation, gender identity, age, national origin, disability, marital status, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.
Click on Apply to know more.