Website:
app-xcelerate.com
Job details:
Company Description AppXcelerate Solutions Pvt Ltd (AppX) is a digital services company focused on delivering innovation and technology-driven solutions to leading organizations. The company helps clients address complex, industry-specific challenges and achieve measurable outcomes through modern technologies and strategies. Guided by a seasoned leadership team with over four decades of combined experience, AppX develops commercial products and platforms using disruptive technologies. Its expertise spans CRM, Quality Engineering, Intelligent Process Automation, Artificial Intelligence, Cloud Platforms, and Mobile Applications, offering professionals a dynamic environment to work on cutting-edge initiatives.
Job Description:
Job Title: Technical Project Manager – Healthcare Conversational AI & Bot Development
Location: Bengaluru
Employment Type: FTE
Experience: 6–8 Years
About the Role:
We are looking for an experienced Technical Project Manager / Scrum Master with 6–7 years of experience in Agile delivery, with strong exposure to chatbot, voicebot, conversational AI, and contact center solutions.
The ideal candidate should have experience delivering enterprise conversational AI solutions using platforms such as Amazon Connect, Kore.ai, Google Dialogflow / Dialogflow CX, or Amazon Lex, while coordinating cross-functional technical teams.
Key Responsibilities:
- Own end-to-end delivery of chatbot, voicebot, and conversational AI projects from requirements/discovery through development, testing, deployment, go-live, hypercare, and production support.
- Lead Agile delivery across multiple technical workstreams and distributed teams.
- Facilitate SAFe/Agile ceremonies, including PI Planning, sprint planning, backlog refinement, daily stand-ups, Scrum of Scrums, sprint reviews, retrospectives, Inspect & Adapt, and release planning.
- Coordinate conversational AI development involving NLP/NLU, intents, entities, conversation flows, prompts, fallback/error handling, escalation, APIs, webhooks, integrations, analytics, and bot performance metrics.
- Translate business requirements into epics, features, user stories, acceptance criteria, and delivery plans.
- Manage backlog prioritization, dependencies, capacity, sprint/PI commitments, risks, issues, scope changes, and release readiness.
- Track delivery using velocity, throughput, burn-up/burn-down, predictability, capacity, defect, dependency, and release metrics.
- Coordinate functional, negative-path, integration, regression, UAT, and stakeholder validation for conversational solutions.
- Coordinate integrations with healthcare APIs, EHR/EMR systems, authentication services, contact-center platforms, and enterprise applications.
- Ensure healthcare solutions follow applicable security, privacy, HIPAA, HL7, FHIR, and interoperability requirements.
- Manage client communication, delivery status, demos, UAT, production readiness, go-live, and escalations.
- Coordinate Engineering, QA, DevOps, Product, Business Analysis, Architecture, Conversational AI, and Support teams.
- Maintain project governance, RAID logs, decision logs, documentation, and delivery dashboards using Jira, Confluence, Azure DevOps, or equivalent tools.
Required Skills & Qualifications:
- 6–7 years of experience in Scrum Master, Technical Project Management, Delivery Management, or Agile delivery roles.
- Strong experience with Agile/Scrum and SAFe, including exposure to Jira/confluence and PI Planning, PI Objectives, ART coordination, Inspect & Adapt, dependency management, estimation, capacity planning, and prioritization.
- Proven experience delivering chatbot, voicebot, conversational AI, or contact-center automation solutions in an enterprise environment.
- Strong working knowledge of one or more conversational AI/contact-center platforms, such as Amazon Connect, Kore.ai, Google Dialogflow/Dialogflow CX, Amazon Lex, or similar.
- Strong understanding of conversational AI architecture and delivery lifecycle, including NLP/NLU, intents, entities, conversation flows, APIs, webhooks, integrations, fallback/error handling, escalation, analytics, and bot performance.
- Strong understanding of Healthcare IT workflows, including areas such as claims, benefits, eligibility, provider/member services, appointment scheduling, and authentication.
- Strong stakeholder and client management skills with the ability to communicate with business users, Product Owners, technical teams, healthcare SMEs, and senior leadership.
- Experience managing distributed, cross-functional technical teams.
- Strong capabilities in risk, issue, dependency, change, scope, and delivery management.
- Ability to understand technical discussions and challenge delivery assumptions without being a hands-on developer.
Nice to Have:
- SAFe Scrum Master (SSM), SAFe Agilist, CSM, PMI-ACP, or PMP certification.
- Exposure to AWS, Azure, or GCP and CI/CD practices.
- Experience with LLM-based Conversational AI, Generative AI, Prompt Engineering, RAG, or AI-assisted chatbot solutions.
- Experience with Power BI or similar delivery/operational dashboards.
- Experience working with healthcare payer/provider environments and related healthcare operations.
Click on Apply to know more.
