TECEZE
Website:
teceze.com
Job details:
Role Summary
We are looking for a Technical Presales Consultant – Digital Workplace Services to drive solutioning and
technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery,
supporting RFP responses, client presentations, and end-to-end workplace transformation solution design.
The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation
& AI-driven support, along with experience in enterprise managed services solutioning.
Key Responsibilities
• Engage with customers to understand Digital Workplace requirements.
• Design scalable and cost-effective solutions across:
o Global Service Desk (L1/L2/L3)
o End User Computing (EUC)
o ITSM tools (ServiceNow, BMC, Freshservice, etc.)
o Microsoft 365 & Collaboration platforms
o Automation & AI chatbots
• Lead technical workshops and discovery sessions.
• Own technical responses for RFPs/RFIs/RFQs.
• Develop solution architecture, SOW, transition plans, and effort estimation.
• Support pricing models and commercial alignment.
• Deliver client presentations, demos, and solution walkthroughs.
• Provide seamless handover to delivery teams post deal closure.
Required Skills
• Strong knowledge of ITIL-based Service Management.
• Experience in managed services solutioning for 5,000+ user environments.
• Expertise in SLA/KPI modeling and FTE estimation.
• Exposure to global 24x7 delivery models.
• Strong presentation and stakeholder management skills.
• Commercial understanding of fixed-price, T&M, and outcome-based models.
Qualifications
• Bachelor’s Degree in Engineering / IT / Computer Science.
• ITIL certification preferred.
• Cloud certifications (Microsoft/AWS/Google) desirable !!
Click on Apply to know more.