The Whole Truth Foods
Website:
thewholetruthfoods.com
Job details:
Role: Field Service & Technical Operations Engineer
About The Whole Truth:
At The Whole Truth, we're rebuilding the world's trust in food.
As we scale our automated smoothie vending network across India, we're looking for a hands-on
Service Engineer who will ensure our vending systems operate reliably and consistently across
multiple locations.
This role is ideal for someone who enjoys solving technical problems in the field and working with a combination of mechanical, electrical, refrigeration, automation, and dispensing systems.
Role Overview:
The Service Engineer will be responsible for installation, preventive maintenance, troubleshooting,
and performance optimization of automated smoothie vending machines deployed across India.
The role requires frequent travel and a strong bias toward ownership and problem-solving.
You will be the first line of support for machine uptime and operational excellence.
Key Responsibilities:
Machine Installation & Commissioning
• Install and commission vending machines at new locations.
• Conduct machine acceptance checks before go-live.
• Train operators and local support teams on machine operation.
Maintenance & Troubleshooting
• Perform scheduled preventive maintenance.
• Diagnose and resolve electrical, mechanical, refrigeration, dispensing, and control system
issues.
• Troubleshoot sensors, actuators, pumps, motors, PLCs, HMIs, and communication systems.
• Maintain machine uptime and reliability targets.
Breakdown Management
• Respond to machine breakdowns and service requests.
• Identify root causes and implement permanent corrective actions.
• Coordinate with OEM teams when required.
Spare Parts Management
• Maintain critical spare inventory.
• Track component failures and replacement history.
• Recommend stocking strategies to improve uptime.
Performance Monitoring
• Monitor machine performance metrics.
• Identify recurring issues and improvement opportunities.
• Support software and firmware upgrades when required.
Documentation
• Maintain service reports and maintenance records.
• Develop SOPs, troubleshooting guides, and maintenance checklists.
• Ensure compliance with food safety and operational standards.
Candidate Profile:
1- 2 years of relevant experience from vending machine organisation
• B.E. / B.Tech Mechanical Engineering/ Mechatronics Engineering
Must Have:
• Electrical troubleshooting
• Mechanical troubleshooting
• Sensor and actuator diagnostics
• Preventive maintenance
• Root cause analysis
Good To Have:
• PLC basics
• HMI systems
• Refrigeration systems
• IoT-enabled equipment
• Remote diagnostics
• Food service equipment maintenance
Click on Apply to know more.