Viventium
Website:
viventium.com
Job details:
Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.
Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.
Relax - you’re with Viventium.
Technical Operation Specialist
Minimum Years of Experience :
2 years or proven advanced skill in SQL
Minimum Level of Education
Bachelor’s degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.
C1 or C2 level English preferred
The Role
Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.
Responsibilities
- Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
- Add and manage users, configuring appropriate access levels and job visibility permissions
- Create and maintain facility locations within the platform
- Upload and configure job descriptions, including the setup of initial job postings
- Enable and manage platform features using LaunchDarkly
- Register and configure phone numbers to support SMS and texting functionality
- Update and maintain screening questions and interview templates
- Create and manage website embed snippets that allow customers to display job postings on their websites
- Update customer company profiles, including adding and managing images and key company details
- Configure and manage select third-party integrations
- Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
- Clean, structure, and prepare data for importing customers’ historical data into the platform
- Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
- Export customer data upon request, following internal processes and guidelines
- Reactivate, transfer, or close customer accounts as requested
- Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
- Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
- Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement
Skills/Qualifications
- Excellent communication skills in English, both verbal and written
- Must have strong experience with SQL including writing unique scripts
- Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
- Desire to work in a fast-paced start-up environment with exceptional time management skills
- Strong work ethic, integrity, and desire to succeed
- Adaptable to new initiatives & able to properly prioritize tasks
- 4 year college degree preferred
- Detail-oriented and extremely organized
- Strong analytical and problem-solving skills
- Self-motivated with proven ability to work collaboratively and independently within a team setting
- A genuine passion for software and technology
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