Technical Operation Executive

DataCouch

Required skills

Website: datacouch.io
Job details:

Responsibilities

Training Program Coordination: Manage training schedules and ensure smooth execution.
Client Communication: Serve as the main point of contact, addressing client concerns and feedback.
Automation Optimization: Identify and implement automation opportunities within training processes.
Quality Assurance: Ensure training delivery and content meet company standards.
Reporting & Analytics: Analyze data on training, automation, and client feedback for continuous improvement.
Client Retention: Develop strategies to enhance client satisfaction and renewal rates.
Collaboration: Work with sales, marketing, and product teams to align strategies with business goals.
Process Improvement: Continuously enhance customer experience and internal processes.
CRM Management: Optimize, configure, and maintain CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
System Integration & Customization: Collaborate with IT to integrate CRM with other systems and customize features.
Operational Efficiency: Streamline workflows, implement CRM automation, and generate actionable reports.

Qualifications:

Education: Bachelor’s in Business, Information Systems, or related field.
Experience: 2-3 years in CRM management or technical operations.
CRM Expertise: Experience with CRM platforms (Salesforce, HubSpot, Zoho).
Technical Skills: Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or JavaScript is a plus.
Analytical: Strong ability to analyze CRM data and implement actionable insights.
Process Improvement: Knowledge of workflow automation and continuous improvement practices.
Certifications: CRM certifications (Salesforce, HubSpot) are a plus.

Project Management: Experience managing CRM-related projects or process improvement.

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