Genesys
Website:
genesys.com
Job details:
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Technical Lead -Workday Platform
We are seeking a highly skilled T
echnical Lead -Workday Platform to join our global Workday Platform team. This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R).
The ideal candidate brings deep technical expertise in Workday integrations, reporting, and platform development, combined with strong stakeholder engagement skills and a commitment to governance, standardization, and continuous improvement. This role will partner closely with business, HR, Finance, and IT teams to design, build, support, and optimize Workday solutions while contributing to the ongoing evolution of the Workday platform.
Key Responsibilities
Workday Integrations Development
- Design, develop, test, deploy, and support Workday integrations using:
- Workday Studio
- Core Connectors
- Enterprise Interface Builder (EIB)
- Reports-as-a-Service (RaaS)
- Workday Web Services (SOAP/REST APIs)
- Develop and maintain inbound and outbound integrations across Workday, Payroll, Finance, Benefits, Identity Management, and third-party applications.
- Configure and manage Integration System Users (ISUs), integration security, authentication methods, and middleware connectivity.
- Monitor integration performance, troubleshoot production issues, and implement scalable solutions aligned with enterprise standards.
- Drive integration lifecycle activities including requirements gathering, design, development, testing, deployment, and ongoing support.
Workday Reporting & Analytics
- Design and develop Advanced, Matrix, BIRT, and operational reporting solutions to support business and operational requirements.
- Build dashboards, scheduled report deliveries, and self-service reporting capabilities for HR, Finance, Payroll, and leadership stakeholders.
- Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards.
- Optimize report performance, usability, and data quality while ensuring governance and consistency.
HCM & Financials Platform Support
- Partner with business stakeholders supporting HCM and Financials business processes.
- Contribute to initiatives supporting Procure-to-Pay, Invoice-to-Cash, and Record-to-Report business functions.
- Collaborate with Finance teams to expand and support Workday Financials capabilities, including Financial Data Model (FDM) structures and reporting requirements.
- Assist with financial process automation, reporting enhancements, and integrations supporting procurement and financial operations.
Platform Governance & Best Practices
- Promote platform governance through documentation, standardization, naming conventions, reference ID management, and reusable design patterns.
- Maintain technical documentation for integrations, reports, data mappings, and support processes.
- Apply enterprise best practices for security, data governance, audit readiness, and operational support.
- Support ownership and accountability models through dedicated ISUs and integration governance frameworks.
Workday Release & Continuous Improvement
- Participate in Workday bi-annual release activities, including:
- Release note reviews
- Preview tenant testing
- Regression testing
- Evaluation of automatically enabled and opt-in features
- Assess impacts to integrations, reports, and business processes and coordinate implementation plans.
- Identify opportunities to improve platform efficiency, automation, and user experience.
Collaboration & Stakeholder Engagement
- Partner with HR, Finance, Payroll, Employee Experience, IT, and business stakeholders to gather requirements and deliver technical solutions.
- Participate in cross-functional project teams supporting new implementations, enhancements, and transformation initiatives.
- Collaborate effectively with global teams across APAC, EMEA, and North America.
- Support flexible collaboration models to accommodate global stakeholder engagement.
Mentorship & Knowledge Sharing
- Mentor junior developers, analysts, and operational teams on Workday integrations, reporting, calculated fields, and platform best practices.
- Support knowledge transfer initiatives and promote self-service reporting capabilities within business functions.
- Contribute to team capability development through training, documentation, and peer coaching.
Innovation & Productivity
- Leverage modern productivity and AI-enabled tools to improve planning, analysis, testing, documentation, and operational efficiency.
- Participate in continuous learning and evaluation of emerging Workday technologies, testing tools, and platform capabilities.
Required Qualifications
- 8+ years of Workday experience with strong emphasis on technical development.
- Proven hands-on expertise with:
- Workday Studio
- Core Connectors
- EIBs
- RaaS
- Workday Web Services (SOAP/REST)
- Middleware integrations
- ISU management
- Strong experience developing and supporting Workday reporting solutions, including:
- Advanced Reports
- Matrix Reports
- BIRT Reports
- Dashboards and scheduled reporting
- Experience supporting full project lifecycles including requirements gathering, design, development, testing, deployment, and support.
- Strong stakeholder management and communication skills across HR, Finance, Payroll, and IT organizations.
- Experience working within Agile delivery environments and Jira-based project management processes.
- Demonstrated commitment to documentation, governance, and operational excellence.
Preferred Qualifications
- Exposure to Workday Financials, including Financial Data Model (FDM) concepts and financial reporting requirements.
- Experience supporting Procure-to-Pay, Invoice-to-Cash, or Record-to-Report business processes.
- Familiarity with Workday Security concepts including role-based and user-based security groups.
- Exposure to Prism Analytics, Composite Reports, Kainos, Testmo, or other testing and automation platforms.
- Workday certifications in Integrations, Reporting, HCM, or Financials.
- Experience leveraging AI-enabled productivity tools such as ChatGPT Enterprise, Claude, NotebookLM, or similar technologies.
Success Profile
The successful candidate will be a technically strong Workday professional who can quickly contribute across integrations and reporting while partnering effectively with global stakeholders. They will demonstrate strong ownership, collaboration, documentation discipline, and a continuous learning mindset while helping advance the organization's Workday HCM and Financials platform capabilities.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
- After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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