Haparz
Website:
haparz.com
Job details:
Job Description – Technical Lead (Service Cloud & Data Cloud)
Experience :
Minimum of 10+ years of overall Salesforce platform experience
Strong hands-on expertise in Service Cloud and Data Cloud
Proven experience in at least two end-to-end Service Cloud implementations
Experience in leading development teams and driving technical delivery
Job Summary
We are looking for an experienced Technical Lead with deep expertise in Salesforce Service Cloud and Data Cloud to join our team. The ideal candidate will play a critical role in leading technical design, development, and implementation of scalable Salesforce solutions.
You will work closely with architects, business stakeholders, and delivery teams to ensure high-quality solution delivery. This role requires a strong blend of hands-on technical capability, leadership skills, and platform expertise.
Responsibilities
Lead the technical design and development of enterprise-level solutions on Service Cloud and Data Cloud
Translate business requirements into scalable and efficient technical solutions
Collaborate with stakeholders to understand requirements and define technical approaches
Provide hands-on leadership in configuration, customization, and development using Salesforce platform tools
Guide and mentor development teams across Service Cloud and Data Cloud implementations
Implement and manage key Service Cloud features such as:
Omni-Channel
CTI integrations (Amazon Connect)
Service Cloud Voice
Knowledge Base
Entitlements & Milestones
Digital Engagement
Slack integrations
Drive Data Cloud implementations, including:
Data ingestion
Identity resolution
Data unification
Segmentation and activation
Define and implement integration patterns using REST APIs and event-driven architectures
Ensure high-quality code, adherence to best practices, and performance optimization
Participate in code reviews, solution reviews, and technical troubleshooting
Stay updated with Salesforce releases and recommend improvements
Qualifications
Bachelor's degree in Computer science, Information Technology, or a related field
Salesforce certifications such as:
Service Cloud Consultant (preferred)
Data Cloud certification (good to have)
Strong expertise in:
Apex, Lightning Web Components (LWC)
Flows and declarative development
Data modeling and large data volume handling
Experience with integrations and middleware tools
Strong problem-solving, communication, and leadership skills
Ability to manage technical delivery and collaborate with cross-functional teams
Apply: Send your updated resume to Hr@Haparz.com.| Call Nikita Agrawal: 7017310048
Click on Apply to know more.