TECHNICAL LEAD - AWSHappiest Minds Technologiesfull-timeRequired skillsPythonAWSAPIbackendCloudWatchDynamoDBend-to-endFastAPIfrontendLambdaNLPRoot Cause AnalysisServerlessUATVisual StudioREST APIsAbout the role Happiest Minds Technologies Website: happiestminds.com Job details: Goal of the Assignment Built and deployed a conversational AI bot using DRUID for advanced NLP/NLU capabilities. Integrated the bot with Amazon Connect to enable real-time chat and voice interactions. Automated incident creation and backend workflows based on user queries and issues raised during conversations. Designed and validated API integrations using Postman to ensure seamless communication between frontend and backend systems. Delivered a scalable solution to enhance customer experience, reduce manual workload, and ensure high availability.Key Responsibilities Designed and implemented DRUID conversational flows integrating chatbot, live chat, and backend systems. Developed live chat integration using Amazon Connect contact flows, AWS Lambda (Python), and DRUID framework. Built serverless backend logic using AWS Lambda, handling API orchestration, business workflows, and event-driven processing. Integrated AWS services (DynamoDB, Lex) to support chatbot functionality, session handling, and data persistence. Implemented Adaptive Cards within DRUID to deliver dynamic and interactive responses. Developed and consumed REST APIs for key operations such as refund initiation and refund status tracking. Automated incident creation workflows triggered by chatbot interactions and user-reported issues. Implemented automated recovery and fallback mechanisms to ensure chatbot and live chat availability during outages. Built automation scripts and workflows to reduce manual intervention and improve incident recovery time. Configured monitoring and alerting using AWS CloudWatch, including log analysis for error and exception handling. Set up email alerts using AWS SES for failure notifications and system health monitoring. Ensured data integrity and service continuity across order tracking, refunds, complaint management, and agent escalations. Managed end-to-end deployments across Dev, UAT, and Production environments. Conducted API testing and validation using Postman to ensure reliability and performance. Participated in incident management and root cause analysis (RCA) for continuous system improvement.Tools & Technologies Development & Platforms: DRUID, Python AWS Services: Amazon Connect, AWS Lambda, DynamoDB, Amazon Lex, CloudWatch, SES API & Testing: Postman IDE & Tools: Visual Studio CodeTechnical SkillsCloud & Architecture AWS (Serverless Architecture, Event-driven systems) High Availability & Failover DesignProgramming & Backend Python FastAPIAI & Modern Technologies LLM Integration OpenAI APIs Agentic AI RAG (Retrieval-Augmented Generation)Conversational AI DRUID Framework Chatbot & Voice Bot Development Adaptive Cards IntegrationMonitoring & Operations CloudWatch Monitoring & Alerts Incident Management & RCA Deployment Lifecycle Management Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.