FPT Software
Website:
fptsoftware.com
Job details:
Position Summary
The Technical Lead is responsible for leading the technical delivery of observability and monitoring initiatives within customer transformation programs. The role combines hands-on engineering expertise with technical leadership, ensuring successful onboarding, migration, implementation, and operation of applications on the Splunk platform.
Key Responsibilities
Technical Delivery Leadership
• Lead a team of engineers delivering observability solutions across multiple applications and migration waves.
• Own technical delivery quality, risks, and timeline for assigned workstreams.
• Coordinate implementation activities between customer teams, vendors, and internal delivery teams.
• Provide technical coaching, onboarding, and mentoring for engineers.
Customer & Vendor Engagement
• Communicate directly with customer engineering teams, architects, and external vendors.
• Lead technical workshops, implementation meetings, troubleshooting sessions, and migration reviews.
• Act as the primary technical escalation point during delivery.
Hands-on Technical Activities
• Support application onboarding and migration to Splunk.
• Configure and optimize:
o Dashboards
o Alerts
o Monitoring rules
o Data pipelines
• Perform:
o Log analysis
o Performance analysis
o Root cause investigation
o Data validation
• Install and troubleshoot:
o Splunk agents
o OpenTelemetry Collectors
o Instrumentation libraries
• Review application instrumentation and source code where required.
• Support complex migration and integration activities.
Planning & Estimation
• Contribute to technical assessments, implementation planning, and effort estimation.
• Identify risks, dependencies, and technical constraints.
• Support proposal development and customer technical reviews.
Experience & Qualifications
• 7+ years of IT experience.
• 3+ years leading engineering or implementation teams.
• Experience with Splunk, OpenTelemetry, observability platforms, or enterprise monitoring solutions.
• Experience working in customer-facing delivery environments.
• Strong troubleshooting and stakeholder communication skills.
• Professional English communication skills.
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