Website:
optikprecision.com
Job details:
Job Title: Technical Documentation & Tech Support Engineer
Company: Optik Precision Instruments
Location: Bengaluru, Delhi NCR
Experience Level: 1–4 years (Mid-Level)
Optik Precision Instruments - a leading name in industrial cameras, lights, lenses, and accessories for the machine vision industry - is looking for an adaptable, detail-oriented technical professional to streamline our product documentation and evolve into a key technical support and sales-enablement specialist.
Role Overview
This is a high-growth role starting with a crucial internal foundation project: building a modern, organized system for our technical product documentation.
Once our product data architecture is established, your role will transition into direct customer support, technical troubleshooting, and working alongside our sales engineers to solve challenging vision application problems for clients.
Key Responsibilities
- Phase 1 (Delhi NCR - Initial ~3 months)Technical Documentation & Data Management
- Design, organize, and maintain a standardized system for generating technical data sheets, drawings, and user manuals for our cameras, lenses, and lighting products.
- Work with internal engineering teams to translate complex hardware/software specifications into clear, professional customer-facing documentation.
- Ensure consistent formatting, technical accuracy, and version control across all product literature.
- Phase 2 (Option of Delhi NCR or Bengaluru - Full Time)Customer Support & Sales Assistance
- Provide tier-1 and tier-2 technical support to customers' integration issues, hardware setups, and troubleshooting.
- Assist the sales team by analyzing customer application requirements, recommending suitable camera/lens/light combinations, and preparing technical proposals.
- Create customer-facing technical FAQs, application notes, and integration guides based on recurring client inquiries.
Qualifications & Requirements
- Experience: 1 to 4 years of professional experience in an engineering, technical support, or technical writing role.
- Education: BTech in ECE, CSE, EEE or related field is ideal. BSc candidates in related fields may be considered.
- Communication: Exceptional written and verbal English communication skills. Advanced technical writing capability is non-negotiable.
- Industry Background: Direct experience or strong familiarity with the Computer Vision, Machine Vision, Industrial Automation, or Optical/Photonics industries is highly preferred.
- Technical Aptitude: Ability to read technical drawings, understand optical/sensor specifications (e.g., resolution, focal length, interfaces like GigE/USB3), and explain complex concepts simply.
- Mindset: Proactive, self-organized, and eager to grow from a technical creation role into a customer-facing problem solver.
Why Join Optik Precision Instruments?
- Direct Impact: Build the technical foundation of our product documentation from the ground up.
- Career Growth: Clear progression path from documentation specialist to Application/Sales Support Engineer.
- Cutting-Edge Tech: Work directly with state-of-the-art vision systems shaping the future of industrial automation.
How to Apply
Submit your resume alongside a short writing sample or examples of technical documentation/manuals you have created or edited in past roles. The application process will also include a task to prepare a sample user manual or tech sheet for an example product.
Click on Apply to know more.
