Mirketa Inc
Website:
mirketa.com
Job details:
Technical Delivery Director - Salesforce
About Mirketa
Mirketa is a U.S.-headquartered digital transformation, technology consulting, and product engineering company with a delivery center in Noida, India. We specialize in Salesforce consulting and implementation, AI/GenAI, cloud platforms, data engineering, enterprise integration, and custom applications. We also build enterprise products for healthcare, AI-powered case resolution, revenue management, and nonprofit organizations.
Position Overview
We seek a technically accomplished Technical Delivery Director – Salesforce to own end-to-end Salesforce solutioning and technical execution across an assigned portfolio of enterprise engagements. The Director will lead Technology Managers, Architects, Technical Leads, and engineering teams; own pre-sales technical proposals and estimates; and ensure solution quality, predictable delivery, and strong talent development. This is an engineering-led role, not merely project coordination.
1. End-to-End Technical Solutioning, RFPs & Estimation
· Lead end-to-end technical solutioning from discovery through technical approval and project initiation, including requirements analysis, architecture, technology selection, integration design, build-versus-buy decisions, sizing, and implementation planning.
· Own technical responses to RFPs/RFIs, proposal architecture, solution diagrams, assumptions, resource and staffing plans, effort estimates, and implementation timelines.
· Lead business and technical discovery with clients, U.S. sales teams, Business Analysts, and solution architects; translate requirements into feasible Salesforce solution designs.
· Validate platform constraints, data architecture, security, integration complexity, nonfunctional requirements, risks, and delivery feasibility before commitments are made.
· Act as technical solution owner through pre-sales handover; ensure proposed solutions are scalable, commercially viable, and executable by the engineering team.
· Participate in technical workshops, client solution presentations, and proposal defenses; refine estimates using actual delivery benchmarks.
2. End-to-End Salesforce Technical Delivery
· Own Salesforce technical execution across concurrent implementation, modernization, integration, and enhancement projects, from design and build through testing, deployment, and stabilization.
· Manage Technology Managers, Architects, Technical Leads, and engineering teams, ensuring delivery against approved scope, effort budgets, timelines, and quality standards.
· Identify technical blockers and delivery risks early; lead recovery of troubled projects, complex integrations, and critical platform issues.
· Coordinate with Program Delivery, PM/BA, QA, DevOps, and U.S. client stakeholders on dependencies, releases, and acceptance.
3. Portfolio Governance & Project Reviews
· Run weekly technical portfolio reviews covering milestone status, estimate-to-actual variance, remaining effort, staffing, defects, dependencies, and risks.
· Own technical forecasts and corrective actions; ensure Technology Managers maintain credible engineering plans and proactively escalate threats to delivery.
· Provide clear portfolio reporting to the VP Engineering & Technical Delivery and collaborate with Program Delivery on project controls and change management.
4. Salesforce Architecture & Quality
· Own architecture quality and standards, reviewing data models, security/sharing, scalability, governor limits, integrations, platform performance, and design tradeoffs.
· Guide appropriate choices between configuration and customization; ensure Apex, LWC, Flow, SOQL, event-driven and asynchronous patterns are fit for purpose.
· Enforce peer reviews, unit and regression testing, CI/CD, source control, environment management, and release quality gates.
· Lead defect root-cause reviews, reduce rework and technical debt, and promote reusable architecture patterns and engineering accelerators.
· Provide technical judgment on Sales Cloud, Service Cloud, Experience Cloud and, where relevant, Health Cloud, Field Service, Revenue Cloud, Data Cloud, and Agentforce.
5. Delivery Economics & Resource Planning
· Own engineering effort budgets, estimates, delivery efficiency, utilization, capacity plans, and staffing for assigned projects.
· Work with Finance and Program Delivery to monitor margin performance, effort variance, productivity, and corrective measures.
· Forecast demand for Salesforce skills and align technical staffing to pipeline and delivery commitments.
6. Hiring, Leadership & Culture
· Own technical hiring requirements and assessments across junior, mid-level, senior, and leadership positions; personally interview Technology Managers, Architects, Technical Leads, and senior Salesforce engineers.
· Partner with HR on sourcing, competency models, technical assessments, onboarding, career paths, development plans, and employee retention.
· Mentor technical managers and leads; establish regular coaching, meaningful 1:1s, performance feedback, succession plans, and collaborative engineering practices.
· Build a high-performing, accountable culture with strong technical ownership, merit-based recognition, continuous learning, and innovation.
7. Salesforce Capability Development & Innovation
· Establish domain-specific architecture patterns, reference solutions, internal training, certification priorities, and reusable implementation assets.
· Develop capabilities in Agentforce and Salesforce AI, AI-assisted development and testing, and integrations with Python, AI services, cloud, and data platforms.
· Collaborate with AI/Data and Cloud Technical Delivery Directors on cross-technology solutions.
8. Client Engagement & Escalations
· Serve as senior technical counterpart for Salesforce clients, clearly presenting architecture tradeoffs, risks, estimates, and recovery plans.
· Own critical technical escalations and contribute to client trust, delivery acceptance, and account growth.
Required Qualifications
· 12–16+ years in enterprise software engineering and technical delivery, including significant hands-on Salesforce development and solution architecture.
· 5+ years in Salesforce architecture or senior technical leadership; 4–6+ years managing Engineering Managers, Architects, Technical Leads, or sizeable engineering teams.
· Demonstrated experience leading multiple enterprise Salesforce projects and organizations of approximately 30–60 technical professionals.
· Deep knowledge of Apex, LWC, Flow, SOQL, Salesforce security/sharing, integration patterns, governor limits, and DevOps/CI-CD.
· Proven personal ownership of technical solutioning, enterprise RFPs, architecture selection, estimates, staffing plans, implementation feasibility, and delivery handover.
· Experience with Sales Cloud, Service Cloud, and Experience Cloud; strong ability to challenge designs, engineering estimates, and technical decisions.
· Accountability for technical effort budgets, quality metrics, engineering capacity, client escalations, and manager development.
· Excellent communication with U.S. enterprise stakeholders; ability to work on-site in Noida every working day during core business hours.
· Salesforce Application Architect, System Architect, Technical Architect (CTA), or related advanced credentials
Preferred / Nice-to-Have
· Health Cloud, Field Service, Revenue Cloud, Data Cloud, and/or Agentforce experience.
· Salesforce-native ISV packaging, managed packages, and OEM product architecture.
· Complex integration, data migration, AI/GenAI, Python, Azure/AWS, or cloud data-platform experience.
· Track record of rescuing troubled projects, building engineering practices, and attracting mid- and senior-level Salesforce talent.
Key Performance Indicators
Area/ Measures
Technical solutioning / Solution quality, architecture feasibility, technical win support, post-kickoff design changes, estimation accuracy
Delivery predictability / On-time milestones, forecast and schedule variance, delivery acceptance
Engineering quality / Escaped defects, rework, test automation, architecture compliance, technical debt
Economics/ Engineering effort variance, project margin, utilization, capacity accuracy
Leadership and hiring/ Manager effectiveness, critical hiring, coaching, capability growth and retention
Client outcomes/ Escalation trends, recovery effectiveness, satisfaction and acceptance
First 180 DaysDays 1–30 | Assess & Baseline
· Assess assigned Salesforce portfolio, solution architecture, technical skills, current estimates, delivery health, and quality problems.
· Establish KPI baselines and identify critical manager, staffing, and technical risks.
Days 31–90 | Establish Governance
· Implement weekly technical portfolio reviews, solutioning approval and pre-sales handover checks, architecture reviews, estimation standards, and quality gates.
· Begin coaching managers, correcting high-risk projects, and recruiting critical roles.
Days 91–180 | Demonstrate Results
· Improve estimation accuracy, solution quality, milestone reliability, engineering productivity, and defect prevention.
· Strengthen managerial ownership, fill approved critical technical roles, and present a Salesforce engineering capability roadmap.
Ideal Candidate
A hands-on Salesforce engineering and architecture leader who has progressed into portfolio delivery leadership, can own solutions from initial client discovery through successful production delivery, can challenge estimates and architecture, and can build a self-sufficient technical management organization.
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