PineQ Lab Technology
Website:
pineqlab.com
Job details:
🚀 Greeting from Pine Lab Technology
Join us as a Customer Support Associate (Chat & Voice Process) and be part of an exciting international process environment.
Role: Customer Support Associate
Location: Gurgaon, Sector 30
Job Type: Full-Time (Work From Office)
Eligibility Criteria
- Minimum 6 months of experience in Customer Support + Technical Support, mainly through chats, emails, and calls.
- Graduates & Undergraduates can apply
- Good written communication skills in English
- Technical Support experience will be an added advantage
- Immediate joiners preferred (Mandatory)
Key Responsibilities
- Handle customer queries mainly through Chat, emails & voice calls to support for Wi-Fi-related queries, LAN, WAN, troubleshooting, Routers, Smart Boards, Ticketing System, Help Desk, Network Troubleshooting, modems
- Resolve customer concerns in a timely and professional manner
- Maintain accurate records of customer interactions
- Ensure high customer satisfaction and quality service delivery
- Coordinate with internal teams for quick issue resolution
Perks & Benefits:
- Attractive salary package + incentives
- International process exposure
- Cab facility available (Pick & Drop)
- 5 Days Working
🔄 Rotational Shifts (As the process is International - US)
If you’re passionate about customer service and looking for the next step in your career, we’d love to connect with you at: khushi.agarwal@pineqlab.com
📩 Apply now or share this opportunity with someone who might be a great fit.
Click on Apply to know more.